Office Depot Performance Protection Plan Warranty Department 3 Weeks on the Hamster Wheel Boca Raton, Florida

I also had the same problem with this company.  Called, got the nice person, said it was covered, sent me the box.  Sent it back not repaired.  Long story short, they refuse to fix it.  Tell me it has  to be "Bio-hazard cleaned".  My very little dog peed on it.  My tech guy at work  has already taken it apart and cleaned it.  Even included a signed statement from him that it was cleaned.  They still sent it back, this time with the F5 key broken off and dings and scratches above the keyboard that were not there.  Also, they cannot tell me where to take it to get "bio hazard cleaned" I was going to pay for that to be done. 

I am fortunate that I can still use my computer, just not the keyboard.  I was able to go and buy a wireless keyboard and mouse and keep working.  Not happy about it but what can you do?  I also will not buy my new computer from Office Depot and I will never buy a Premium warranty again.  Yes I bought the premium one.  I will buy direct from the manufactorer now not going to purchase from a 3rd party again.

I had no problems with my claim.  I don't understand why these sites aren't shut down.  It makes me sick.  I am glad I purchased my plan and have a $150 gift certificate coming in the mail to use at Office Depot.  I had a desk where the laminate started flaking and they are covering it 100%.  It's awesome because we are going to use our gift card to purchase an up-to-date printer.  I guess for people who can't read their warranty and figure out what is covered and what isn't, too bad for you.  For all the people who can understand their warranty and do know what is covered, you can enjoy the warranty!

Mike: Micromedics tells the call centers what needs to be done. A certain fee is authorized. Only the "Premium" plan would have covered damages - but at those prices you might have just got another laptop. The call centers are those of the company listed in your brochure, N.E.W. Each rep puts notes up on their computers - there are no case assignments to individual reps - that is designed so there is no "personal" connection to one.

Best best to to call Office Depot - a public company - and ask for the Director who is responsible for their extended service programs. Even if you get the Assistant - you should get satisfaction. If not, call your local BBB who will contact Office Depot.

     I did in fact contact the shipper right away,  the gentleman at the 1800 number Chad authorized the shipping,  micromedics sent me a box with labels etc.  The driver took note of the condition of the box,  and we opened it together,  his initial comment was "where is the packing material?"

Who authorized the notebook to be shipped out for warranty work? Was'nt it insured for the trip to where it went? When it arrived at the service center, was it noted that there was damage? Who was the shipping company? Have you contacted them and filed a report? If it came back to you in a smashed box, did the shipping company make note of that? Did you tell the driver? Did you call immediately after it came back to you? These are questions I have for you, and you should be able to get some help.