Olan Mills The worst customer service, the worst deal ever, such rude employees! Jacksonville Florida

I would all of you to know that Olan Mills sure isn't what it use to be. I went to K-mart in Jacksonville/Normandy on 11/26/07 to get some christmas decorations, there was a lady outside advertising about Olan Mills pictures. (I had been thinking that I needed to get some done of my son for christmas anyway) Well she told me about a deal of a lifetime, couldn't pass it up. Well I paid my $10.00 and made the appt for 10:00am on 11/29/07. 11/29/07- I arrived at Olan Mills with my son in tow. I was about 10 min early. I was told I would have to wait because she couldn't clock in until 10am. Ok no problem. Well at 10am he went back there and the fun began. I will admit she was great (and she was the studio manager). My son does not like his photos being taken and to busy to sit still for one moment. She did such a great job that I even ordered some extras and paid alittle more. She printed my receipt and told me to be back here on 12/10/07 at 10am to pick them up. (It was even printed on my receipt) 12/10/07- At 9:45am I arrived at Olan Mills. I was so excited, couldn't wait to get them. Because I was a bit early I walked slowly to the Olan Mills (inside Kmart), got there to the studio at 9:50am and there was a little baby getting his photos done. (Wow I thought you don't open until 10am and I had to wait when my son wouldn't sit still, but ok different person taking the pics then who I had who cares) so I waited, and waited, and waited. Please keep in mind that this studio has no where to sit and you are in the back of the children's clothes section. Now by this time another mother and her 3 kids walked up to get their photos done. We both are now waiting. Finally at 10:45am the photographer comes out and goes to the mother and says come on back. I had to say sorry but I was here first and I am just picking up pictures. The photographer says" they aren't here yet" I asked her how in the world would she know that I didn't even give her my name nor my slip of paper. She states "they won't be in till 4pm, if they come in at all the rate we are going, there is nothing I can do, if you don't like it contact the number on the wall, but goodluck they never call back" I was floored that this woman was talking like this. Wow it's only the begining of the day and you are this way???? WOW.....My response was simple I am not happy and I live 45 miles away from this store (the closest Olan Mills to me) I need to know why online states they have been shipped and you don't have them as well as you didn't even look? She told me she was to busy to look cause she already knew they weren't in. I asked her "why wasn't I called about this"? She said "we don't have the time to go through all of them and call them". WOW I am still floored. But now I am getting angry. I said can I call you back at 4pm to see if they are in, she stated we don't answer the phone during work hours cause we are way to busy. I asked when the manager will be in she could not or would not disclose that information to me. I did call the number she so eagerly gave me and it was a voice mail. It states on the voice mail can take up to 5-7 business days before they will return your call. I also left an e-mail. So now I am stuck. I have no pictures and no time to get some more taken in time for Christmas. And no one will call me back. I researched the corp number (that is hard to find to) and finally have some numbers for anyone who needs them. Although I must say that I haven't gotten anywhere yet. But here they are. Corp office-423-622-5141. Customer service number- 1-800-251-6320. It was this number I found out that my pictures where mailed out on 12/05/07. Why don't I have them??????? Very angry, April Glen Saint Mary, FL April Glen Saint Mary, Florida
U.S.A.

April
Glen Saint Mary, Florida
U.S.A.

Click here to read other Rip Off Reports on K-Mart