Old Hickory Buildings Delivered a barn that is built with broken boards, wood putty, roof damage Massillon Ohio

I custom ordered a 10x10 barn on May 16, 2016. It was delivered three weeks later, and as soon as it was delivered I called customer service about damages. I spoke to Sandy (615-890-8075). I also called JR the salesman. The building is completely built with broken boards. I contacted the BBB, so today6/21, they contacted me to see if they could inspect the barn for repairs. There is no way to repair the barn, it would need to be rebuilt. I have asked for a new barn, or a complete refund. I paid $2,391.00 for this  barn, so why would it need repairs?? I am going to video the repairman tomorrow, so I will have video proof of his remarks. This company is very uncoopperative, and does very unprofessional work. Sandy said I could not have a complete refund, and why not since the entire structure is damaged?