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Report: #320698

Complaint Review: Old Republic Home Protection Company (ORHP Warranty) - San Ramon California

  • Submitted:
  • Updated:
  • Reported By: West Sacramento California
  • Author Confirmed What's this?
  • Why?
  • Old Republic Home Protection Company (ORHP Warranty) www.orhp.com San Ramon, California U.S.A.

Old Republic Home Protection Company (ORHP Warranty) Old Republic Home Protection pay nothing for repair San Ramon California

*Consumer Comment: Home Warranties are a Scam - Don't Be Suckered!

*UPDATE Employee: Would like to help

*Consumer Suggestion: Never buy a home protection policy

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Old Republic Home Protection (ORPH) contractor shown up for service call on toilet leaking and a broken handle.

1.He found and pick up a rusty bolt from the toilet base, and concluded the leakage was caused by improper installation: "someone tied up bolt" and "improper installation." ---excluded from ORHP coverage.

2. One broken toilet handle, need to be pushing very hard. However, ORPH technician claimed the handle was in perfect condition.---No need for repair.


3. Old Republic refused to all follow up request to review the contractor's report. Customer service stated ORPH only take reports from their own contractor.---however, customer need to pay $50 service fee even "their contractor do nothing"

In my case, ORPH did not fix any warranty problem; and I could not expect any ORPH warranty repair in future. Per suggestion from ORPH customer service, I am preparing to file claims to against ORPH.

Ken
West Sacramento, California
U.S.A.

This report was posted on Ripoff Report on 03/24/2008 05:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/old-republic-home-protection-company-orhp-warranty/san-ramon-california-95691/old-republic-home-protection-company-orhp-warranty-old-republic-home-protection-pay-noth-320698. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Consumer Comment

Home Warranties are a Scam - Don't Be Suckered!

AUTHOR: Jonathan - (U.S.A.)

POSTED: Thursday, April 10, 2008

Having been scammed by Old Republic Home Protection Company with a home warranty that they didn't honor for various reasons, I agree whole-heartedly with the previous post. I will never buy a home warranty again. Better to ask your neighbors, co-workers and friends for references to reputable contractors in your area, and pay less than the cost of the policy + service calls ($55 per visit, as I paid to ORHP for 2 visits, with a pool filter which still leaks!)

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#2 UPDATE Employee

Would like to help

AUTHOR: Old Republic Home Protection - (U.S.A.)

POSTED: Tuesday, March 25, 2008

Dear Ken,

I would like the opportunity to have your service request reviewed and determine if your Old Republic Home Protection provides coverage for the service request placed for the toilet. Please contact my associate, Ms. Solis, at 800-445-6999 ext 7777 and provide her your property address and/or Plan number.

Thank you.

Sincerely,
Gary Vistalli
Claims Manager

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#1 Consumer Suggestion

Never buy a home protection policy

AUTHOR: Larry - (U.S.A.)

POSTED: Monday, March 24, 2008

If you did not have this policy, you would have called a plumber who would have fixed the problem in about one hour. It most likely would cost less than the policy plus the service call fee.

Because you have the policy, you have to call Old Republic. They choose whether to fix it or not, they choose who does the work, they choose the quality of parts and materials, and they determine whether to do a good job, a crap job, or no job at all. They are in total control of repairs to your home

Dump the policy and take control of your home repairs. You will get what you want when you want it.

This applies to all home warranty programs. None of them will allow you to select your own contractor or make any decisions about how good a job will be done. They always take the route that is cheapest for them.

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