One Beacon Insurance Deland Gibson, Tower Insurance, One Beacon Charges to my Checking Account made after Policy Cancellation Canton, Massachusetts

At the end of October I handed my leased car into the dealership.  Prior to this, I had gone online to One Beacon's website to cancel my automatic deduction for monthly payments.  The website does not allow you to do so.  That being the case, I sent a letter, an email, and a phone call notifying One Beacon and Deland Gibson (why there are two seperate locations I'm not sure) that my vehicle was no longer in my possession, and I was canceling my policy.  I also clearly stated that they did not have my permission to deduct any further funds.  At this point I received an email back saying that while I may have missed the window to stop the automatic deduction, they would make sure that I would be promptly refunded.  I thought this was perfectly acceptable.

Weeks went by at this point.  I had already handed in my plates shortly after that email to Deland Gibson in person.  Finally I emailed for follow up on my refund (as I had heard nothing from the company).  They then told me that Deland Gibson had made an error (who, keep in mind, is essentialy One Beacon); and my cancellation paperwork had been delayed.  Again, I reiterated that they did not have permission to deduct any further funds.

More time passes, and another deduction appears in my bank account from One Beacon.  At this point, I once again notified them, and then notified my bank and had them reverse the funds.  I told One Beacon that in addition to the reiumbursment I would like a check for $50 for the bank fees to have two payments reversed.  A few days later, a check arrived for $40-some odd dollars.

Now, One Beacon is billing me to be reimubursed for the cost of one month, and although it has been only two months, after filing a BBB complaint they sent my bill directly to a collections agency.  The amount of the money isn't that bad, what bothers me is that I am paying for literally nothing- something that I had cancelled.  Does anybody know additional rights that I have in this case?  I am also pursuing the Attorney General's Office, as none of this seems right to me