One Great Family Website false advertising and refusal of refund Springville Utah

First, service for $4.95 per month to be billed one year in advance was offered. However, credit card was billed $79.95. FALSE ADVERTISING!!!

Second from 4/6/08 until 4/22/08 this service did not operate properly, continually shutting down. After reporting errors and calling tech support over this time frame, I cancelled my subscription.

I have confirmation of cancellation 1300796 on 4/22/08. This cancellation confirmation stated I would have one year free service.

Credit Card company had given conditional credit on my account, however, on 5/19/08 I received notification my account was again being billed.

To add insult to injury, the free service doesn't operate any better than the paid subscription did.

I am still fighting this decision, notifying this site as well as contacting the Better Business Bureau and contacting President and CEO's of all companies involved.
Evelyn, St Louis, MO

Evelyn
St Louis, Missouri
U.S.A.