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Report: #1225524

Complaint Review: ONE TRAVEL - Internet

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  • Reported By: naderman — Broadview Hts. Ohio USA
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  • ONE TRAVEL Internet USA

ONE TRAVEL Oneline Travel Agency Internet

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I purchased an airline ticket recently from ONE TRAVEL, for a ticket approximately seven months in advance of my trip to Germany.  Because of legitimate reasons on the production of my product, the manufacturer is down, I asked to cancel the trip and they consistently have been "in my face" with their "oxymoron" customer service, that I cannot do that.  They are like robots, on automatic piolet, regarding "you can't cancel," the ticket is "non-cancellable." That is dishonest, they, their airline client, or both, just do not want to let me/you do that.  I have traveled for business for 24 years, tickets are always cancellable, especially when booked way in advance, that gives the airline ample time to sell the ticket to another customer.

I/you can never get through to these people on the telephone.  I tried several times and was put on hold for 30+ minutes each time.  When I finally reported them to my credit card company, "customer service" responded, with responses like a "trained scripted automoton," "you can't cancel."

Please don't buy into their cheap prices.  One day they told me that it would cost $150.00 to make a change on a ticket, another day, it was $210.00. That's like, whatever the person responding can get away with, they'll charge.  I don't recommend this site, I do not recommend that anyone else use them.  If you have a problem, you're in for frustrations; oce they're got your money, they've got your money.  I may even go to the State Attorney with this.


This report was posted on Ripoff Report on 04/28/2015 02:53 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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