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Report: #236044

Complaint Review: Online Supplier - Long Beach California

  • Submitted:
  • Updated:
  • Reported By: Freeland Washington
  • Author Confirmed What's this?
  • Why?
  • Online Supplier 404 East First ST #1345 Long Beach, California U.S.A.

Onlinesupplier.com - Online Supplier ripoff very difficult to cancel an order Long Beach California

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I ordered a $1.95 online auction starter kit and after inputting all my information and paying for it with a credit card, I was then informed I was also signed up for about a $50.00 automatic deduct from my credit card. So, I decided to cancel, I tried calling their 800 number and after two days of calling and only getting a recorded voice then a busy signal and then a hang up, I was a bit frustrated. I went to their web site which is help@onlinesuppliers.com where they promise to answer all e-mails within 24hours and I wrote an e-mail to cancel my order, of course I have not heard back from them yet.

I finally got through to them on the phone HERE IS THE TRICK, call 800-831-3952 you will hear a recorded message then when the music comes on push 9 on your phone that will take you to an operator. I finally reached an operator #3141 he was very nice and polite and cancelled my order and gave me a cancellation confirmation number. By the way the operator told me they had received my cancellation notice by e-mail but just haven't answered it yet.

Hopefully this will help others.

Kristine
Freeland, Washington
U.S.A.

This report was posted on Ripoff Report on 02/15/2007 03:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/online-supplier/long-beach-california-90802/onlinesuppliercom-online-supplier-ripoff-very-difficult-to-cancel-an-order-long-beach-c-236044. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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