http://OnlineStorageSolution.com OSS, OnlineStorageSolution-com, IIC-Internet-onlinestoragesolutions-com The company deliberately degraded their service to unsatisfactory level after 30-day warranty period; they refused to enhance the service or issue a refund. Oklahoma City, Oklahoma

The company advertized unlimited online file storage for $25 annually. Nowadays, it is general knowledge that "file storage" means file-transfer of private information to and from their servers, and that both the service and the uploaded data are available without interruption.

After very little research, I signed up and prepaid for 2 years. The company offered a 30-day money-back guarantee. However, I used the service very little during the first month (I was occupied with unrelated things), and when I did - it worked fine.

Shortly after 30 days after the sign-up date, I started using it every day (I automated backups). I planned on transferring a lot of data. I automated data transfers, and I was able to examine activity logs. Soon enough, I started experiencing difficulties connecting (I couldn't connect to their server for hours). Other times, I started noticing how files that I saw uploaded at earlier times were simply gone (not on their servers). I felt cheated: the service was unreliable and they don't take care of my files. Based on that, I couldn't trust that I will still have a copy valuable electronic data in case I lose it at home (fire, theft, etc).

I initiated contact with the company over email: I asked for refund (even though 30-day warranty passed). Over several emails spawning close to a month of time, they ignored my request for refund, and instead they started asking for my reasons. I explained, and I kept insisting on refund. Finally, they promissed to send me a refund check. I never received it. A week or two after that promise, I emailed them and asked for the status. At that time, somebody else picked up the case, and the process above described pretty much repeated (they questioned why I was complaining, and that took several weeks again). Finally, I received the same promise for the refund check. It again never arrived.

After that, I emailed them every week or two, and my emails now are getting ignored.


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