Optics Fast Stole my money and my Christian Dior sunglasses Brooklyn New York

In November 2015, I sent this "company" a pair of beautiful Christian Dior sunglasses that I purchased for around $500. I made a payment to have these frames repaired with a nose pad replacement and alignment for $100. It has been three months and I have yet to receive these sunglasses back, even after simply asking for a refund and their return. I have exchanged numerous emails with this horrendous "customer service" team. The following are some samples of Becky S.'s responses when I questioned her of the wherabouts of my belongings:

"sometimes fixing a disaster takes time and if a RX order comes in that I get 2000 dollars to do what do you think I will process 1st?"

"I am very sorry but the b**** cant call the lab and ask them to pull the repair out of the racks because there are too many and the b****** at the lab will do nothing for this b**** other then email me a list of all repairs that are complete.  But the b**** will email you once the item is back and a tracking # will be sent my friend."

There are hundreds of similar stories online. This company is a criminal organization and is blatantly robbing people. Please share your story and fill out a complaint to the attorney general's office to get OpticsFast investigated and shut down.

https://forms.ag.ny.gov/CIS/(((REDACTED)))