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Report: #1166547

Complaint Review: Optima tax relief - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Chris Malham — Bothell Washington
  • Author Not Confirmed What's this?
  • Why?
  • Optima tax relief Nationwide USA

Optima tax relief Had me pay them 1000 dollars and did nothing for me. Nationwide

*Author of original report: Optima Did The Right Thing

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I owe the IRS 11,000 bucks. On or about March 2014 I contacted Optima because I heard good things. I called one of their associates Troy Tillery and he gave me an initial free consult and advised me to give him 2 payments of 480.00 and he said they could work with the IRS on my behalf and possibly reduce my debt. In late April I called Troy Tillery and asked him if I could delay one of my payments by a few weeks, and he said that it would affect his commission and hold up the proceedings. Even though I was dead broke and laid off I kept the payments on track as prearranged. 3 or 4 months went by and I was contacted by Brenda from Optima and she said there was nothing they could do for me, very perfunctorily I might add. I was in shock and told her I wished they would of told me this before they sucked nearly 1000 dollars from me. I was provided nothing in writing about their findings, only a phone call from Brenda telling me too bad.

This report was posted on Ripoff Report on 07/31/2014 07:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/optima-tax-relief/nationwide/optima-tax-relief-had-me-pay-them-1000-dollars-and-did-nothing-for-me-nationwide-1166547. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
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#1 Author of original report

Optima Did The Right Thing

AUTHOR: Master Chief - ()

POSTED: Tuesday, August 05, 2014

I was contacted by a Supervisor from Optima Tax Relief. Optima is very lucky to have someone of his caliber in their employ. They are giving me a complete refund on my 1000 dollars I paid them.

This supervisor explained that the screener that initially handled my case did so in an inappropriate manner that was not consistent with company guidelines, and has since left the company. This stuff happens and in the final analysis when the company can correct situations that affect the consumer, this indicates that they have some genuine goodness and want to build their business on the trust factor. The supervisor was extremely professional and at the end of the day Optima did the right thing by giving me full refund and apologized for the company for what I had to go through.

 

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