Optima tax relief Had me pay them 1000 dollars and did nothing for me. Nationwide

I owe the IRS 11,000 bucks. On or about March 2014 I contacted Optima because I heard good things. I called one of their associates Troy Tillery and he gave me an initial free consult and advised me to give him 2 payments of 480.00 and he said they could work with the IRS on my behalf and possibly reduce my debt. In late April I called Troy Tillery and asked him if I could delay one of my payments by a few weeks, and he said that it would affect his commission and hold up the proceedings. Even though I was dead broke and laid off I kept the payments on track as prearranged. 3 or 4 months went by and I was contacted by Brenda from Optima and she said there was nothing they could do for me, very perfunctorily I might add. I was in shock and told her I wished they would of told me this before they sucked nearly 1000 dollars from me. I was provided nothing in writing about their findings, only a phone call from Brenda telling me too bad.