Report: #1287226

Complaint Review: Orange Lake Country Club - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Larry Ris — Houston Texas USA
  • Author Confirmed What's this?
  • Why?
  • Orange Lake Country Club Nationwide USA

Orange Lake Country Club IHGHoliday INN Holiday Inn Club Vacations Scam, Sales Tatics, False information, misleading sales tactics, No refund stated, FRAUD Kissimmee Nationwide

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I was offered a 4 day stay at Holiday inn club vacations. Initially, I thought this was the Holiday INN resort in Las Vegas I was booking. While making a reservation, I was asked if I would be interested in a special promotion. I made the mistake and thought this was a Holiday Inn hotel. However, it was later found this was a Holiday Inn Club vacations. Sales Agent used misleading sales tactics and did not disclose that the trip was non-refundable. A sales rep that offered me a 4 day 3 night vacation package at a Holiday Inn at the theme park entrance because I was an IHG Reward member.

I had to pay $389 up front. Upon researching this and reviewing my bank statement I noticed this was a mistake. During the call, I was not informed of my Right to cancel within a time period. The person on the phone was his first on the floor, and FAILURE TO DISCLOSE RIGHT TO CANCEL. Every effort was made on my part to resolve this issue with the company. Here is the timeline of the events. In addition, the rep in the call asks me if I made $50k and again I said during the call I was not sure. He was very persistent and said he’ll lose his job if I don’t say I make 50K.

I told him on track to make 50K this year, but I don’t know. This was really suspicious. NOTHING WAS EXPLAINED CORRECTLY. I was so confused during the call. He was discussing the details with a supervisor and did not relay the communication properly. The price was changing from 249 to 349. I have not received any emails from the company. I contacted the company over 7 times to try to resolve this issue. I called the HOLIDAY INN main number and confirmed a reservation was NEVER made with them. It was made with the Holiday inn club vacation which is NOT what I wanted.

Feb 9 purchase of "special offer

Feb 9 Notified and called the merchant and explained the mistake

Feb 9 sent first request to customer care about refund

Feb 9 customer care re: refund, told this is non-refundable

Feb 9 called cust. care again was told an email would be sent with a decision.

Feb 9 Requested a supervisor, was told no supervisor was available.

Feb 9 spoke with agent who told me I needed to email an official request

Feb 10 Was informed no supervisor was available at this time

Feb 10 Agent disconnected the call

Feb 10 Woodforest was unable to get a hold of the company. I was present during the call. (Call was disconnected by the company twice.

2/12/2016: Contacted the club and was told it will take several days to review the call. The agent was unable to provide a specific date. The supervisor mentioned she is unable to refund me. No one in the company is able to refund.

2/12/2016: Gloria stated a script is ran and you are told the package is non-refundable or not able to be cancelled. I asked Gloria to let me hear the call, and she refused saying only a quality assurance can pull the call. However, when I spoke to someone on 2/9/15 she informed me she will personally pull the call.

2/12/2016: Called using another phone - And requested a supervisor. I spoke with Gloria and she refused a refund. Also, Gloria stated a cancellation/refund was not submitted. However, I sent over 10 emails requesting this refund. The supervisor also informed me Quality assurance needs to review the call. However, I was informed 2 days ago, someone was going to pull the call. Well the call was NOT pulled and this company is saying no cancellation or refund was submitted.

2/12/2016:  Contacted the company this morning and received no response. It appears the company may have blocked the number. I will be calling using another phone and I'll be updating this here shortly.

2/11/2016: I contacted the company again in the last hour, and the company did not answer the phone line. WoodForest is also unable to reach the merchant at this time.

This report was posted on Ripoff Report on 02/12/2016 11:35 AM and is a permanent record located here: https://www.ripoffreport.com/reports/orange-lake-country-club/nationwide/orange-lake-country-club-ihgholiday-inn-holiday-inn-club-vacations-scam-sales-tatics-fa-1287226. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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