Orogold Cosmetics GOLD EMPIRE USA LLC Key West Mislead, products were not as described. Will Not Refund! Key West Florida

Regrettably, I caved into extreme pressure and purchased $537 of Orogold products in Key West, FL, and Orogold has refused to refund my products, which I will gladly return, and I am issuing this statement. I believe that the Store salesperson made false claims about the products I purchased and I’m finding several discrepancies when viewing the Orogold website and once speaking with Jackie, the CS product rep. I was misled and actually lied to about their products. Truth in advertising was not upheld. There were discrepancies in terms of service. The products I purchased were not as described to me by the sales staff.

1) Ingredients:

I made it clear to the sales rep that I have, for years, only used organic skin care products – Michael Todd True Organics lines. She assured me that the products she was selling me were “natural,”  “organic” and I was told each product I was sold was “collagen based” … “collagen infused”.  Upon returning home from vacation, I researched the products on Orogold’s website for the five products I was sold, and it does NOT say that. When I spoke to Jackie, the CS product rep, she said that no, the products I bought did not contain collagen, but they do have a (more expensive) collagen line, “24K Collagen Collection.” NOTE: when in the store, I was never introduced to this line; the 5 products offered to me were a mix and match from different Organic product lines, some of which are not even on their website anymore, and one Jackie told me she doesn’t think they even carry anymore!

2) Length of use/supply quantity:

I was told, “Every product lasts one year” … “you won’t have to replenish your supply for a full year.” I was also told that the 24K DMAE Deep Wrinkle Tightening Solution, when used ONCE A WEEK, WOULD LAST one YEAR, WITH RESULTS of wrinkles around my eyes being gone for 1-3 YEARS AFTER THAT. Well, my moisturizer, used as directed, is now GONE! I can’t tell about the remaining products, due to the packaging. If I can’t trust them on other claims made, I doubt I can trust them on eye wrinkles disappearing for 1-3 years after a full year’s use of this one product!

Again, the sales rep told me the 24K DMAE Deep Wrinkle Tightening Solution was a one-year supply. Per Jackie, the CS product rep, over the phone, “Use one to two times per week and on special occasions, and it will last 3-6 months. Quite a discrepancy!

3) “The OROGOLD Guarantee”

“OROGOLD stands behind its skin care products 100%. Our products are sure to make your skin look lovely and make you feel fabulous. Our staff is happy to help you with whatever you may need, whether they are the store staff at OROGOLD locations or our corporate customer service. Please contact us with any questions or comments – we are happy to assist you. So if you have any doubts, questions, clarifications or comments, please get in touch with us. We are always happy to assist you in any way that we can.”

If they stand behind their products 100%, and I was deceived in the products’ ingredients and how long they will last, then I should be able to return the products for a refund according to this “guarantee”!

4) Did I even get authentic Orogold products?

According to the website, “All products are wrapped individually in golden boxes and when you open them up, you find the products to gracefully lying in beds made out of golden colored satin.” Interesting! Mine weren’t! They are in WHITE cardboard boxes with NO “beds of golden colored satin” – just white cardboard! I’ll be glad to provide photos!