Complaint Review: TRUFFOIRE - Honolulu Hawaii
TRUFFOIRE Aloha Soap Factory, Orogold Cosmetics, Lionesse Beauty Bar, Adore Cosmetics high pressure sales tactics, inconspicuous advertising of the company's no return policy. Honolulu Hawaii
Oct. 28, 2018 my husband I were visiting the shops in Haleiwa, Hawaii. A girl from the TRUFFOIRE store offered me a free sample. She said she had another one to give me and took me into the store. She asked her colleague (Leonardo) to help me, he asked me to sit down in a chair and I told him I was not interested in doing a facial or buying anything.
He put some repair serum by my right eye, I felt it tighten the skin as it dried and appeared smoother. He said he was one of the owners and was going to sell me the repair serum for $299 "a $1250 value". He would also include a facial now. I resisted but he promised more freebees. He said he would give me access to all of their products, that I would have to commit to only using their products and I could have everything I needed to take care of my skin “from head to toes”.
He handed a shipping form to me to sign but I couldn't put my reading glasses on over the eye cream so he whipped thru it explaining it was just so the package they sent would require a signature. He shoved a giant receipt in front of me to sign, never gave me a copy, or informed me of a "NO RETURN POLICY “.
Later that afternoon my husband noticed I had begun breaking out. On 10/30 at 11:30 am I went to the store and was surprised to find Leonardo there. My husband videoed me I showing him my face. He said they had a “NO REFUND POLICY I told him I wanted my money back. He phoned a manager "Antonio P*******" who said “he could not process returns at the store, only exchanges and that my order had already shipped. I told him I would dispute the charges and refuse the parcel.
Antonio then said he would call me back. Leonardo refused the merchandise and told us to wait to hear from Antonio. Nov. 4th. I had not heard from anyone so we returned to the store and videoed me returning the products to another employee with a note outlining the details. Nov.9th. We received a FEDEX 2 day air from Truffoire with a shipping date of Nov. 7th.
Links to video detailing lack of signage and poor customer service
This report was posted on Ripoff Report on 01/09/2019 04:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/truffoire/honolulu-hawaii-96815-3662/truffoire-aloha-soap-factory-orogold-cosmetics-lionesse-beauty-bar-adore-cosmetics-hig-1471138. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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