Complaint Review: Pardons & Waivers of Canada - Internet
Pardons & Waivers of Canada worse customer service; lies; North York Ontario
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Requested from Pardons & Waivers of Canada back in 2014 to help me get a waiver after having a criminal record (drunk driving) which was over 30 years ago. Paid over $800 to Pardons & Waivers- paid more later on for fingerprints.
Then months went by without hearing from the business. Contacted them by email and this is where it all started. They requested more info for this or for that; they would say that it was in review than would go to the next step to be processed.
This went on for over a year. In 2016, they sent an application again to have my fingerprints taken (already done that in 2014), requested for more info which they had again since 2014. Requested money again for translation fees to have my french certified court documents translated in english since Homeland Security only recognizes english certified documents.
With all the money they asked and after over a year of waiting they could of just paid for the translation. Then it went on and on until we requested to have them send me all my documents and this including the waiver. We filed a complaint and the business are trying to say that I requested to have my documents sent to me, now they are playing on words since they know that I wanted my waiver which I had paid for.
They said since I requested to have my documents sent to me, then it was up to me to send them to Homeland Security to have my waiver and they went and said that I only wanted their services to facilitate the application, for sure I'm going to pay over $800 just for that, I guess they knew that they messed up and now were trying anything to put the blame on the client.
I had paid to get my waiver, so I ended up paying over $800 just to have the documents I had sent them sent back to me but no waiver. They screwed up big time on this one, I'm sure that they had originally lost my file and the reason why after a year they were requesting the same things that was done and given to them back in 2014.
Asked to have a refund for a service that was never given and their answer "They are no refunds for closed accounts (because they close the account) and they dare say that I have an outstanding balance for translation fees' which they never did, we have no proof that this was done no idea which translation they are talking about. So from the end of 2014 to March 2016 this is the service I received from this so called company. They surely took the money, but the service was not included.
This is the WORST CUSTOMER SERVICE I ever had to deal with. I'm sure if I would of been from Ontario I would of gotten a better service. Do I recommend this business to a friend. Never in a million year.
This report was posted on Ripoff Report on 03/29/2016 06:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pardons-waivers-of-canada/internet/pardons-waivers-of-canada-worse-customer-service-lies-north-york-ontario-1296675. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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