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Report: #7264

Complaint Review: PassPets - Springfield Illinois

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  • PassPets 2501 Wabash Ave (in White Oaks Mall) Springfield, Illinois U.S.A.

PassPets forces animals into inhumane living conditions animal abuse *Consumer Suggestion *REBUTTAL

*Consumer Suggestion: Puppy mills, pet stores, rescues and shelters

*Consumer Comment: Hmmmm How Funny

*Consumer Comment: Hunte Corp IS the middle man for puppymills!

*Consumer Comment: Dog Breeders Not In It For Money

*UPDATE EX-employee responds: The pet stores aren't perfect, but they work hard to be humane

*UPDATE EX-employee responds: I worked at Pass Pets for years

*UPDATE EX-employee responds: uneducated 90 % of your calims are biases and unfounded

*Consumer Suggestion: Please Folks, No pet stores

*Consumer Suggestion: Please Folks, No pet stores

*Consumer Suggestion: Please Folks, No pet stores

*Consumer Suggestion: Please Folks, No pet stores

*Consumer Suggestion: The only way to stop them

*Consumer Comment: Pass pets should be shut down

*Consumer Comment: Pass pets should be shut down

*Consumer Comment: Pass pets should be shut down

*UPDATE EX-employee responds: Wrong information, only time a puppy was sick is when it came from a breeder

*Consumer Comment: PassPets Fairview Heights. nothing more than a glorified middle man for the puppy mills of Missouri.

*Consumer Comment: Adopt animals from shelters.

*Consumer Comment: their love for animals, is what the

*Consumer Suggestion: breeder vs puppy mills vs humane shelters

*0: What a terrible statement by the above REBUTTAL

*0: Woah.....hold on there, "C.D.";..."Terrible statement"?...

*0: Please, these animals can't speak for themselves

*0: Such poor quality animals normally come from "puppy mills"

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The local PassPets in White Oaks Mall, Springfield IL is the most horrid pet store I've ever witnessed. For years the company has forced young cats, dogs, ferrets, rabbits, guinea pigs, mice, rats, etc. to live in small cages covered in feces. These cages are rarely cleaned or inefficiently cleaned.

The puppy cages are about 2'x2' and the floor consists of a milk-crate type design (it has somewhat large holes in it) so their feces will hopefully fall through, although they are often coating the cage.

The puppies also get their legs stuck in these holes and are living 2-3 puppies per cage. On to the kittens. Sometimes they are in the glass display case, sometimes they don't have any kittens. Nonetheless, I've witnessed more than once an employee feeding them and when one tries to escape, its neck is slammed in the cage door! Or an employee will pick up the kitten and throw it against the wall!

The ferrets, rabbits, guinea pigs, mice, etc. live in very small cages and often pile up in the corners because the rest of the cage is dirty and smells horrible. I used to have hamsters and mice and they do NOT smell that bad unless you neglect them. And the fish there are very unhealthy.

They all have Ick (sp?) which is a scale disease consisting of white spots all over the scales. This is easily cured by dropping a specified amount of medicine into the infected tank but apparently that's too hard for PassPets.

Also, they have the nerve to charge around $300-$400 for the cats and dogs. They aren't purebred or anything - in fact, I have a sneaking suspicion that they obtain these animals from the local pound.

I am urged to go and rescue these poor animals but PassPets will just go out and get more to abuse. The animals always look so sad when you walk past them, especially the dogs.

I don't know about you, but I'd hate to be shut up in a 2'x2' glass cage with milk crate-type of flooring while lying in my own feces. I just want people all over to be aware of this unethical treatment of animals.

This report was posted on Ripoff Report on 10/22/2001 12:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/passpets/springfield-illinois-62704/passpets-forces-animals-into-inhumane-living-conditions-animal-abuse-consumer-suggestion-7264. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
24Consumer
0Employee/Owner

#24 Consumer Suggestion

Puppy mills, pet stores, rescues and shelters

AUTHOR: S.n. - (U.S.A.)

POSTED: Tuesday, August 22, 2006

States appear to have a difficult time shutting down puppy mills and pet stores that are inhumane to animals. Therefore, it is up to the consumer to stop buying from places that support this type of behavior. If we ain't buyin', they ain't sellin'.

I work in rescue and, no, a good rescue will not adopt out an aggressive dog. Most rescue groups carry insurance and aggression becomes a liability. I disagree that adult dogs are more difficult to house break since I foster mostly adult dogs. Adult dogs are very easy to house break. If you are looking for a good canine companion and are considering a rescue group or a shelter, there are two books that are highly recommended.

"Second Hand Dog" and "Child Proofing Your Dog". Canines and children should not be left alone together. Canines and small animals should not be left alone together. Using a little common sense can go a long way when you are adding a canine companion to your household.

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#23 Consumer Comment

Hmmmm How Funny

AUTHOR: Amy - (U.S.A.)

POSTED: Monday, August 21, 2006

I find it funny how the only responses supporting these stores are from two of the States that are known for massive puppymills and dog auctions. A little too convenient.

It is not true a dog from the local SPCA has a pre disposition of aggresion. Shelters and Rescues will NOT adopt out a animal that is aggresive in anyway!! They make sure all animals are evaluated prior to placement.

The most aggression issues stem from people leaving animals with children unsupervised!
NO animal should ever be left with any child ever!!

Oh and the Hunt Corp. is nothing other than a clearing house for all the millers in the states that allow it. They of course get their piece of the pie also.

Just my 2 cents like it or not.

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#22 Consumer Comment

Hunte Corp IS the middle man for puppymills!

AUTHOR: Sandy - (U.S.A.)

POSTED: Wednesday, August 09, 2006

Hi,

I just wanted to share this website with everyone regarding the puppymills that Hunt corp buys their puppies from and sells them to many petstores. Including the biggest one of them all Petland! BAN Petstores.

http://www.prisonersofgreed.org/

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#21 Consumer Comment

Dog Breeders Not In It For Money

AUTHOR: Teri - (U.S.A.)

POSTED: Friday, August 04, 2006

For anyone that believes that dog breeders are in it for the money....they must be insane. I am a dog breeder (not backyard or puppy mill) and I have NEVER really made any money from the breeds that we have had. I don't think that most people understand the costs associated with breeding.

There are costs for the vet for mom while pregnant, special diets that should be fed to mom while pregnant, then when the puppies come there are additional costs for them. Vet checks, milk suppliments (not all moms can handle large litters) and then once weened, the cost to feed the puppies can be very costly. Now add to all that the costs to have the puppies to the vet to have their first shots and wormed. We breed solely based on requests from referrals. Generally our litters have 9 to 10 puppies.

We love every second of having litters in our home, but rarely do we ever come out ahead. Please do not put blanket statements out there regarding breeders and being in it just for the money. It is very time consuming and can be financially heavy, but to bring good quality dogs to a family that will make it a part of their family is a true joy. (** please note that we require all buyers to complete an application and must come to meet us prior to selling any puppy to them - we only sell puppies to people we find to be good, honest, loving people)

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#20 UPDATE EX-employee responds

The pet stores aren't perfect, but they work hard to be humane

AUTHOR: Brian - (U.S.A.)

POSTED: Thursday, April 06, 2006

I worked as PCS for pass pets for many years. I've seen things that would make you angry as hell, if you didn't know the whole story. So here are some FACTS. The puppies are ALMOST always brought to the store in a Semi Trailer that would surprise most people, a huge, sparkling clean Trailer that would put some vet clinics and shelters to shame. These puppies recieve high quality food and fresh water (yes, running water on the semi-truck). The truck is staffed by 2 people, a driver and an animal caretaker. These people are generally long term employees and of good character. There is no abuse of animals at all.

Reports of abuse are investigated by managment immediatley. What about upper managment? They usualy visit every store once or twice a week to keep on top of things. 56 man hours per week minimum is devoted to animal care by the company. These hours are for animal care only, (cleaning, feeding, medications, etc..) then you also have the salespeople who spend most of their down time taking puppies ou to play and giving much needed love and attention to the animals. A vet visits once a week to update vaccines and wormings. If an animal is too sick to remain in the store it is sent to a local vet office for 'round the clock care. The veterenarian doesn't always "win the fight" and occasionaly (though not often) the store might lose a puppy to a health problem.

You'd understand with some patience and research that the company paid a substantial ammount of money for the puppy and does everything it can to prevent the loss of the puppy.
What happens when a puppy get's older and hasn't sold yet? This is a question I got a lot. Pass Pets does NOT euthanize animals that get older. One of two things happens at this point. Ususally, the price keeps dropping untill someone buys the animal. The animal is then sold at a loss of profit to the company. Sometimes we get a request from the breeder to buy the animal back for breeding if it is a possible show quality animal or has a sought after bloodline. To sum it up quickly, most animals with health problems come from the breeder that way, the company does everything it can to get the animal healthy and maintain it's good health during it's stay. Their vet (usually a local vet) works with the staff to increase puppy hapiness and health.

Most pet owners are the irresponsible party and contribute more towards animal cruelty and inhumane treatment than pet stores. Most people who complain about pet stores are good hearted people with good intentions, but should spend more energy fighting the problem where it needs to be adressed, in the homes of animal owners everywhere.

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#19 UPDATE EX-employee responds

I worked at Pass Pets for years

AUTHOR: Jennifer - (U.S.A.)

POSTED: Saturday, September 25, 2004

I think that if you took the time to stop yelling at the people of pass pets and actually talk to them they will tell you anything that you want to know. When I worked for pass pets we always encouraged people to ask about where we got the puppies and how we take care of them and when the vet comes.

Here is the basic break down of our store. A pet care sepecialist comes in at 6am to clean all cages (this includes dogs, cats, birds, hamsters, rats, mice and fish) We take special care in cleaning each cage to make sure we get all of the cage clean. Then they feed and water each animal.All animals get feed three times a day. Water is filled constantly through the day; sometimes it's not seen and we ask that someone let us know( which most people do) Then all the glass is cleaned and the floors swept and washed. All this before 10am when the store opens. Through out the day we check each animal cage to make sure everyone is happy. Then at night we fill all water and food and make sure that the small dogs have padding in there cage and then it all starts over again the next morning.

In regards to the breeders, I worked at pass pets for 5 years and I was managment for one of those years but in all the time I've worked there I got to know all the breeders and all the people we get the dogs from. Hunte co. being the biggest one. I have been to the hutne co. and I must say it is beautiful. The have a team of people that buy the dogs (the go and check out the breeders home and then decide whether or not to buy from them) Vets are there to check on the puppies health as well as to give them shots. The place is amazing and if you have any problems all you have to do is call and they will give you a tour. The other place we got our puppies was independent breeders. At the home office we have a wonderful woman that checks out each breeder and decides if she will buy frome them or not. If we do decide to buy from them they must first go and have there puppies checked by our vet and let me tell you our vet is no pushover if she doesn't like a dog or a breeder she will let us know and we stop dealing with them.

All of the animals are checked once a week buy a vet and are vacc. if needed. The vet also checks on the living conditions and writes a report on what we can improve. If anything is found to be wrong we fix it.

All of this is done to insure the health and well breeding of the dog. We also have a warrenty if there was a problem that went unnoticed or that lay dormant which happens sometimes and you can ask any vet about it. All of our animals are well cared for and loved and if you see any problems I urge you to call the humane society, and I urge you to calmly talk to the employees or the managment about it and I am positive they will help you without arguement. I know I always did because that is how they train us.

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#18 UPDATE EX-employee responds

uneducated 90 % of your calims are biases and unfounded

AUTHOR: Rick - (U.S.A.)

POSTED: Thursday, September 09, 2004

90 % of your calims are biases and unfounded. Worked for the company for 5 years in various stores around St. Louis, while the animals may look confined and sad, ask your local vet what is the best way to train a dog and I'll bet he tells you to use a cage that is big enough to stand up and turn around, thats it. As far as your claims for individual stores that depends on the staff, all of the stores that I worked in had very caring and loving employees that actual were previous customers.

Are you aware that retail stores that sell animals are considered livestock dealers and inspected by USDA agents and are also required to by from USDA liscenced breeders. If you have a specific complaint about one store you should seek out the manger or call your human society, which will contact after a health inspection is performed. I have been in stores that had been randomly visited by humane society officers and our stores always passed their inspections, partially because they have Vets that come in weekly to do check-ups on the animals. We also had employees that routinely put animal in play pen to exercise or as I did let the puppies run in service hallways.

I'll bet that none of you even asked the questions that you had issues with while you were in the store. Before you blanket statement becuase of mass media hype educate you-self.

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#17 Consumer Suggestion

Please Folks, No pet stores

AUTHOR: Kristan - (U.S.A.)

POSTED: Tuesday, August 17, 2004

At the risk of being redundant, the bottom line is NEVER buy animals from a pet store. I am the "Mommy" of two dogs purchased from a pet store, and the only good thing about it is that they ended up with me, a true animal lover.

Both dogs have had a myriad of health and behavior problems, a definite result of their breeding in puppy millswhich are truly disgusting and horrifying. The only way their inhumane treatment of animals will cease is if consumers stop supporting them.

Please folks... adopt a pet from your local shelter, or if you must have a purebred, visit a reputable breeder or do an internet search for a rescue society for the specific breed you're looking for. There are hundreds of socities that rescue specific breeds of animals, and seek to place them in good, loving homes.

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#16 Consumer Suggestion

Please Folks, No pet stores

AUTHOR: Kristan - (U.S.A.)

POSTED: Tuesday, August 17, 2004

At the risk of being redundant, the bottom line is NEVER buy animals from a pet store. I am the "Mommy" of two dogs purchased from a pet store, and the only good thing about it is that they ended up with me, a true animal lover.

Both dogs have had a myriad of health and behavior problems, a definite result of their breeding in puppy millswhich are truly disgusting and horrifying. The only way their inhumane treatment of animals will cease is if consumers stop supporting them.

Please folks... adopt a pet from your local shelter, or if you must have a purebred, visit a reputable breeder or do an internet search for a rescue society for the specific breed you're looking for. There are hundreds of socities that rescue specific breeds of animals, and seek to place them in good, loving homes.

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#15 Consumer Suggestion

Please Folks, No pet stores

AUTHOR: Kristan - (U.S.A.)

POSTED: Tuesday, August 17, 2004

At the risk of being redundant, the bottom line is NEVER buy animals from a pet store. I am the "Mommy" of two dogs purchased from a pet store, and the only good thing about it is that they ended up with me, a true animal lover.

Both dogs have had a myriad of health and behavior problems, a definite result of their breeding in puppy millswhich are truly disgusting and horrifying. The only way their inhumane treatment of animals will cease is if consumers stop supporting them.

Please folks... adopt a pet from your local shelter, or if you must have a purebred, visit a reputable breeder or do an internet search for a rescue society for the specific breed you're looking for. There are hundreds of socities that rescue specific breeds of animals, and seek to place them in good, loving homes.

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#14 Consumer Suggestion

Please Folks, No pet stores

AUTHOR: Kristan - (U.S.A.)

POSTED: Tuesday, August 17, 2004

At the risk of being redundant, the bottom line is NEVER buy animals from a pet store. I am the "Mommy" of two dogs purchased from a pet store, and the only good thing about it is that they ended up with me, a true animal lover.

Both dogs have had a myriad of health and behavior problems, a definite result of their breeding in puppy millswhich are truly disgusting and horrifying. The only way their inhumane treatment of animals will cease is if consumers stop supporting them.

Please folks... adopt a pet from your local shelter, or if you must have a purebred, visit a reputable breeder or do an internet search for a rescue society for the specific breed you're looking for. There are hundreds of socities that rescue specific breeds of animals, and seek to place them in good, loving homes.

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#13 Consumer Suggestion

The only way to stop them

AUTHOR: April - (U.S.A.)

POSTED: Tuesday, August 17, 2004

Look the only way to stop them is to speak up more. If you could get pics of the horrible conditions, that's a plus. Go to www.peta.com and file a complaint on this store. Peta takes nothing for granted when it comes to innocent animals. You can also file with www.afa.org, this is the American Ferret Association, they will also help. They both have links to the ASPCA, your local SPCA, local human society (if any) and other resources. Use them, please.

I hate to hear about stores like this and no one, especially the kids, should have to see animals abussed in any way.

Good Luck!

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#12 Consumer Comment

Pass pets should be shut down

AUTHOR: Brandy - (U.S.A.)

POSTED: Monday, August 16, 2004

I think that pass pets should be shut down because the animals are kept in a small cage usually paired up with one or two partners. The cages are way to small and they stink. An animal needs to exercise its muscles to stabilize a healty body and to live longer. The animal is kept until it reaches a certain age and a new shipment is brought in on every Monday. The price of the animals are way to high which effects the outcome of someone purchasing an animal. I think that they treat the animals very poorly.

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#11 Consumer Comment

Pass pets should be shut down

AUTHOR: Brandy - (U.S.A.)

POSTED: Monday, August 16, 2004

I think that pass pets should be shut down because the animals are kept in a small cage usually paired up with one or two partners. The cages are way to small and they stink. An animal needs to exercise its muscles to stabilize a healty body and to live longer. The animal is kept until it reaches a certain age and a new shipment is brought in on every Monday. The price of the animals are way to high which effects the outcome of someone purchasing an animal. I think that they treat the animals very poorly.

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#10 Consumer Comment

Pass pets should be shut down

AUTHOR: Brandy - (U.S.A.)

POSTED: Monday, August 16, 2004

I think that pass pets should be shut down because the animals are kept in a small cage usually paired up with one or two partners. The cages are way to small and they stink. An animal needs to exercise its muscles to stabilize a healty body and to live longer. The animal is kept until it reaches a certain age and a new shipment is brought in on every Monday. The price of the animals are way to high which effects the outcome of someone purchasing an animal. I think that they treat the animals very poorly.

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#9 UPDATE EX-employee responds

Wrong information, only time a puppy was sick is when it came from a breeder

AUTHOR: Jerry - (U.S.A.)

POSTED: Wednesday, February 25, 2004

I worked at Pass Pet in White Oaks Mall during high school. The only time a puppy was sick is when it came from a breeder this way and that was very rare. I never seen anyone toss a cat into a wall or shut the head in a door. Your site is foolish considering their are many of real animal cruelty cases not found.

The cages were cleaned daily by a 6-9 maintanance employee. What a joke! Your worried about a puppy that might be adopted sick compared to the dog that is on death row in the pound?

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#8 Consumer Comment

PassPets Fairview Heights. nothing more than a glorified middle man for the puppy mills of Missouri.

AUTHOR: Stacy - (U.S.A.)

POSTED: Thursday, November 13, 2003

This store is still a mess. Most of the puppies in that store last time I looked were from the Hunt Corp in Missouri which is nothing more than a glorified middle man for the puppy mills of Missouri. None of the animals in this store are properly cared for... dogs, birds, crabs, hamsters you name it.

It is time for stores to STOP selling animals!

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#7 Consumer Comment

Adopt animals from shelters.

AUTHOR: Vicki - (U.S.A.)

POSTED: Saturday, May 17, 2003

I must say in all honesty It is much better for families and indivduals to adopt their animals from shelters or animal rescue foundations. Do you know how many animals are "put down" and sold to experiment places and in the tortue before their deaths suffer great misdeeds? I think more people should be aware of this, and make sure you dogs and cats are spayed or nutured.

Just think about the torture this little animals recieve when all they do is ask for unconditional love and what does society give the majority in return? Death.

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#6 Consumer Comment

their love for animals, is what the

AUTHOR: Gloria - (U.S.A.)

POSTED: Tuesday, March 18, 2003

I have only been in one PassPets store. It was in 1997 in St.Clair Square, Fairview Heights, Ill.

The store is no longer there. I seen animals cramped together in small dirty cages, and I even
bought one of these animals for 700. (on sale).

The one I bought had kennel cough and was undernourished. Other people, like myself, do not
realize that their love for animals, is what the
pet store depends on. They can not make a living,
if you just go in there and look. They would have
to close their doors if no one bought anything
there. Don't go in these places. Stay away! They
are put there to sell animals, and make huge profits. Don't let them pull you in. Stop before
you go in to look at that sad little puppy or kitten. If you don't you will be sorry, and heartbroken.

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#5 Consumer Suggestion

breeder vs puppy mills vs humane shelters

AUTHOR: Amanda - (U.S.A.)

POSTED: Friday, December 27, 2002

I think you both have some very good points. Yes puppy mills are bad and should be outlawed. Shelters are great because they provide previously unwanted animals with another chance, and help with overpopulation issues. Breeders as a whole are good to preserve the many different breeds.

I think we can all agree that there is a problem with overpopulating unwanted pets ranging from horses to dogs and cats. The only way to fix this type of large scale problem is to make consumers and breeders alike aware of it. Would it hurt the breeders to maybe put the brakes on for a bit and forget about the profit aspect of it for a while and focus on the well being of the population of these animals.

At the same time consumers need to be educated on the responsibilities of a companionship. One of you stated that it was difficult to train the older dogs and I agree its hard to teach / rehabilitate abused and neglected animals but I think that is a price we should all pay!

Who ever said having a pet is easy?? They are completely dependant on you the way a child is to its mother. So before we bring a bunch of baby ones into the world why not take care of the ones we already have?????

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#4 0

Woah.....hold on there, "C.D.";..."Terrible statement"?...

AUTHOR: - ()

POSTED: Saturday, October 27, 2001

This email is a rebuttal to RipOff #7264.
It was sent by Adolph at adolphchrist@godisdead.com.

PassPets forces animals into inhumane living conditions animal abuse *Consumer Suggestion *REBUTTAL (#7264)

They filed the following rebuttal to the above Rip-Off Report:

Their email: adolphchrist@godisdead.com
Their name: Adolph

Their relationship to the company: Consumer Suggestion

Rebuttal:
Woah.....hold on there, "C.D.";..."Terrible statement"?...not at all! My reference to buying from a breeder is [1]In comparison to buying from a Mall "pet Shop" [2]Intended for the person who wants to know what a puppy will look like when it matures into an adult dog, hence my reference to a "good dog". [3]To the person who takes on pet ownership on a whim while
visiting a mall.

FYI, I personally, have four dogs, all from the local shelter, all spayed females, all current on all vacinations and local 'dog taxes'.We're on the same page on this issue of "dogs from the shelter".

HOWEVER......2 of my dogs were adult (fox terrier and a chihuahua) both of which weren't housebroken. Adult dogs are VERY difficult to train to be housebroken. I had a hell of a time with them. The other two were very young puppies that [1]Were easily housebroken, and in fact actually ended the problem with the adult dogs [2]Turned into adult dogs totally unlike
the breeds I was led to believe they represented. And one of them is REALLY strange looking. No problem, I love 'em anyway.

I take exception to your blanket statement that "there is never a need to buy a dog from a breeder". A GOOD breeder is interested in propagating the health of the specie. (The mall pet shop sure doesn't gove a $hit on this issue)Of course, they're also in it for the money, but with many devoted
breeders profit is secondary. If one wants a PUPPY which will turn into a predictable (cosmetically, temperamentally) ADULT dog, a trip to a breeder is called for.

Lighten up on your myopic view of (good) breeders. There's room for them AND the humane societies, APAs (what ever that is) and pounds.

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#3 0

What a terrible statement by the above REBUTTAL

AUTHOR: - ()

POSTED: Friday, October 26, 2001

This email is a rebuttal to RipOff #7264.

It was sent by C.D. at hereinstlouis@yahoo.com.



PassPets forces animals into inhumane living conditions animal abuse *Consumer Suggestion (#7264)

They filed the following rebuttal to the above Rip-Off Report:



Their email: hereinstlouis@yahoo.com

Their name: C.D.



Their relationship to the company: Owner



Rebuttal:

What a terrible statement by the above REBUTTAL -- "The only good way to secure a good pet is by visiting a good breeder..."

If you are actually trying to advance animal rights, you did a great disservice.



There are plenty of good animals - fantastic ones - in local humane societies, APAs, and pounds!



Why do we think that anyone needs to breed dogs? I've seen great dogs from both places, but I've also seen really crummy dogs from breeders. Even though some of their animals may be in good condition, their motive is still profit and their dogs may wind

up in the pound anyway.



The bottom line? There is NEVER a need to buy a dog from a breeder.



They do not care about the long-term good of animals, only profit.

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#2 0

Such poor quality animals normally come from "puppy mills"

AUTHOR: - ()

POSTED: Thursday, October 25, 2001

This email is a rebuttal to RipOff #7264.

It was sent by Adolph at adolphchrist@godisdead.com.



PassPets forces animals into inhumane living conditions animal abuse *Consumer Suggestion (#7264)



They filed the following rebuttal to the above Rip-Off Report:



Their email: adolphchrist@godisdead.com

Their name: Adolph



Their relationship to the company: Supporter



Rebuttal:

Interesting report on 'Pass Pets'....There's a Pass Pets store in the University Mall in South Bend Indiana too. The description you give on the one in Illinois parallels the South Bend store with the only exception being the floors in the dog cages; in South Bend they're steel mesh. I find it depressing to even visit the place.



Another comment I would make is in regards to the quality of their "registered purebread" dogs. Many of the dogs are of such poor quality to the point it's difficult or impossible to determine the breed visually. You just have to take their word for the breed as shown on the tag.



Such poor quality animals normally come from "puppy mills" where the animals are raised in filthy cages like rabbits. One of the T.V. expose programs (60 min.?...20-20?..., I don't remember which) had a segiment on puppy mills. To add to the disgust, they disclosed that the dogs were sold to distribuitors who doubled the price when selling to the pet store, which then again doubled the price. That means the $400. pet store pooch

brought $100. or less in the first sale.



The ONLY way to secure a good pet is through a local breeder who you can hopefully visit and view the "mom & pop" dogs. Every area has breed specific dog organizations who can recommend a breeder.



The other sad thing about the mall pet stores is the fact that many of the pets are purchased on impulse ("oooohhh, look at that cute puppy!..let's put him on our credit card") by people who soon lose interest and often abuse the animal. The folks at the pet store won't remind you that any puppy will chew the arms off your couch, etc. It ain't like buying a teddy bear!

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Please, these animals can't speak for themselves

AUTHOR: - ()

POSTED: Wednesday, October 24, 2001

They filed the following to the above Rip-Off Report:



Their email: pelemissk@hotmail.com

Their name: Pele



Their relationship to the company: Consumer Suggestion



Rebuttal:

You MUST report them to your local ASPCA office and/or Humane Society and file a complaint.



Years ago there was a pet store in a local mall near me. I was about 15 at the time and I went in there to just look one day and noticed that the rabits were listless and looked sick, the parakeets were all deathly ill, the aquariums were filthy, the cats and dogs looked healthy, but depressed and the employees were completely apathetic about any of it. So I called the ASPCA and the Humane Society. Keep in mind, I was 15 years old, yet both agencies listened to my complaints and in less than two weeks the place had been shut down.



Please, these animals can't speak for themselves, we have to do it for them. Let the owner know how you feel, likely he/she won't care, but voice your opinions anyway and then make a couple of phone calls and hopefully save these defenseless animals from further torment and abuse.



Please keep us updated!

Pele

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