Complaint Review: Pat's Small Engine Plus - East Bethel Minnesota
- Pat's Small Engine Plus psep.biz East Bethel, Minnesota U.S.A.
- Phone: 877-654-7737
- Web:
- Category: On-Line Stores
Pat's Small Engine Plus HORRIBLE Customer Service; Don't care if they alienate buyers (as long as they get ur $$$)!!! East Bethel Minnesota
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As others have stated, PSEP has HORRIBLE Customer Service. When their Parts Dept. gives u incorrect info, too bad. The problem then becomes yours (ie, they take their restockiing fee, don't refund for shipping, etc.). If u call abt. it, u get the previously-described rude Brian (Office Mgr.) - who usually tells people how many complaints he gets every day (tell u smthg.?)! In our case, the restocking fee was less than $4 (+ standard shipping), but they obviously don't care abt. getting return business... no matter how little the cost. In dealing w/ them, MAKE SURE u KNOW u r ordering the right part. Otherwise, GET THEIR RECOMMENDATION IN WRITING. Also, don't count on them replying to your emails, if you have a problem; call! In addition to their giving me the wrong part # over the phone (& 'sticking' me, when I returned it), they charged my credit card, but never sent the part. I had to call 2 wks. later, to ask where it was! (U could see the hand-written date change on the invoice.) Yes, their prices are good, but.... be careful. (Check other websites for complaints abt. them, too.)
Bob
Baltimore, Maryland
U.S.A.
This report was posted on Ripoff Report on 08/11/2009 04:14 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pats-small-engine-plus/east-bethel-minnesota/pats-small-engine-plus-horrible-customer-service-dont-care-if-they-alienate-buyers-as-478350. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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