Paul Burns Auto Group Sold faulty vehicle and did not stand behind sale Fairless Hills Pennsylvania

First of all, the truck had a 90 day drive train warranty it was not AS IS! I had taken the truck to a Ford dealer and was told "possable engine damage" your service pepole said they found nothing yet water was leaking out and the engine temp fluctuated. Your timeline is also incorrect as well as other statements you made. No matter how much you look under the hood you cant see internal engine problems, but nice try. Yes the new truck is great and I am still waiting for the tire I was promised (won't hold my breth).

To your credit John was plesent to deal with but that only goes so far.

     As I sit here and read this, I am shocked from what I just read.  Mark took delivery of his vehicle and after 2 weeks, said he had a head gasket problem in his 2005 Ford E450 Diesel Utility truck, that he bought AS IS.  (A vehicle that he drove, looked at, checked under the hood, and examined while making his initial purchase.)  When notified of his problem, we asked him to get the vehicle to the dealership so we can have a 2nd opinion.  After we took the vehicle to 3 different shops, including the local Ford dealership, the outcome was mutual for all three stores, no head gasket leak.  (It turned out to be a cracked antifreeze resivoir bottle.  His mechanic was trying to hose him, but he didn't understand that)   As a delaership that has been doing a good business to the local community and way beyond, I find it tough to please everybody.  Even after his mechanic said it would cost him about 8k to fix, I still wanted to see what we could do.  We offered to trade his vehicle in for full value of what he paid, which nobody does.  He was offered to have the vehicle repaired and we would cover it under our warranty, which he declined stating "I'm afraid of the vehicle".  So, after giving him all the options, he chose to switch into a low mileage enclosed utility that just was dropped off to the dealership. (Hence the added cost to him)   He loved everything about it when he was here, even the deal that he agreed to.  Nobody told him he had to purchase another vehicle, he was very happy and shook everybody's hand and drove away. 

We have been in business for 25 years now, and have plenty of repeat customers.  The used truck market isn't an easy job, but we do our best to keep people happy and it has worked well for a long time.  I am not here to bash Mark as he has our dealership.  I understand when something goes wrong in a commercial vehicle, one with over 125k miles that is sold AS IS, we need to do the best job we can do to help the customer.  Again, we checked the vehicle at 3 different shops, and traded in his vehicle for full purchase value.  He left here happy and thanking everybody.  Also, he traded his vehicle in on May 6th and wrote this about 2 weeks later, so not sure why he even wrote anything.  I'm sure he wouldn't want anybody who had an issue with his business and he thought he corrected a problem, only to find a negative review 2 weeks later.  Makes no sense at all.