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Report: #851667

Complaint Review: Paul's TV - Natick Massachusetts

  • Submitted:
  • Updated:
  • Reported By: James Alexander — Westborough Massachusetts United States of America
  • Paul's TV 1 Underprice Way Natick, Massachusetts United States of America

Paul's TV Located in a number of Jordan's Furniture Retail Stores. Failure to honor their contractural agreement & damage to my property upon leaving Natick, Massachusetts

*Author of original report: THey Stepped Up!

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Sure, they have pretty good prices on televisions, but their customer service and customer relations suck.  Their delivery teams leave a great deal to be desired as well ( a little training on customer service, cleanliness, clean up after the delivery might be a nice place to start...ANYONE FROM CORPORATE READING!!!??? ).  

When my 73" TV was delivered with a lead time of 33 days, they only delivered half of the items I bought...but never bothered to call me to inform me of this minor fact-even while they were driving to my house---A MONTH LEAD TIME!).  They did not clean up after themselves and did NOT set up as promised & PAID FOR!  

So, my only recourse will be to return the TV and purchase it somewhere else.  This of course will be after I announce their short-comings on virtually every social network site I can get my internet hands on.  Thinking of purchasing a TV at PAUL'S, don't waste your time....and you may want to think about buying anything from Jordan's too.....since they are SO CLOSE with this company and RAVE about how great Paul's is...please, don't make me ill.

This report was posted on Ripoff Report on 03/10/2012 08:29 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pauls-tv/natick-massachusetts-01760/pauls-tv-located-in-a-number-of-jordans-furniture-retail-stores-failure-to-honor-their-851667. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

THey Stepped Up!

AUTHOR: James Alexander - (United States of America)

POSTED: Tuesday, March 13, 2012

Well, I guess bad press does have it's advantages...Paul's TV not only made good on ALL of their contractural obligations, they honored it the VARY SAME DAY.  Mark & Richard from the Natick store saved the sale & have earned future business.  Nice.

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