Paws to Admire Our dog died before we received this order and they still refused to return the merchandise! Internet

This customer ordered a custom made item.  All of our products are hand made to order, and we cannot accept returns on custom made products.

On ALL of our belly band pages, we have a link to our NO RETURN policy.
On the customer's invoice there is a link to our NO RETURN policy.
On the customer's order confirmation there is a link to our NO RETURN policy.
On our business card included with the order, it states our NO RETURN policy.

This customer emailed us yesterday telling us her dog died the day before and told us to provide return instructions.

We replied that we were very sorry to hear about the death of her dog, but unfortunately her order was hand made and custom made to order, and as stated on our website, we could not accept a return on her order.

She replied that since we weren't going to accept her return, that she would write up negative reports on us online for not accepting her return.  She also commented that since we were not going to accept her return, it meant we had no compassion for animals.

I am not aware of any company that allows returns on custom made products.  We are still very sorry to hear about the death of her dog, but not accepting her return is our company policy.  We cannot re-sell products that were custom made for other customers.   To say we are a "scam" is like saying any company who doesn't allow returns on custom made products is a scam, and we all know that is not true.  We are a very reputable company, feel free to read the comments from our customers on our Facebook page!