Payless Shoesource Sales Associates Unfair Coupon Practise nglewood , New Jersey

I have worked for payless and I know that no matter what anyone else says, Customer Service is their number 1 prioroty and making you happy should have been what she did. I also know that their target customer is mothers and kids, because, and all payless employees know this from SAU class "once a payless shopper, always a payless shopper". Im my store we do a simple price adjustment, make a copy of the receipt and make a note on the bottom of the receipt. I think that the employee was having a bad day and I am sorry it worked out the way it did. Try another Payless somewhere else and im almost positive it will be better. Have a good day...

I totally understand your problem.  But, once you use that coupon, it is in the system.  We have to have the coupon in our nightly paperwork when we are audited.  If a coupon is missing, someone who really needed their job would have lost it.  Would you do something against policy of a company you work for?  No, because you would be canned as fast as you were hired.  I always tell my customers when they are using a coupon to make sure the shoes fit because when they come back to exchange or return the shoes they will only get back what the spent on the shoes.  It makes sence.  Since your child was with you on that day, it would have been a good idea to try the shoes on him before making a purchase.  I understand that he is not a shopper but I have ran into a lot of children who arent.  We still suggest to measure the childs foot as soon as they walk through the door to make it as quick and painless as possible. 

I'm not picking on you at all.  I know when you dont work retail yourself, its hard to understand all the Corp. rules.