PayPal Prepaid Mastercard NetSpend Prepaid cars took my money, won't let me access it Internet

I purchased a PayPal prepaid MasterCard and had used it for a couple of small purchases ok. However, I loaded $100 onto and it was declined when I went to make a purchase. I called the number on the card and was told it was locked until my identity could be verified. I had already given my phone, email, social security number, and secret password answer. I was told I had to speak to the verification department, but they were not open. After getting very upset about not being able to access the money I out in the card, I was sent to a supervisor who assured me that the verification department would call me first thing in the morning even though it was Sunday. Sunday morning came and no call. I called back in and was told no one works in that department until Monday. Now I can't access my own money and have been lied to on top of that. They had no problem taking my money. If my account truly had an issue, why did it let me put money onto It? Nobody I called has been willing to resolve this. I feel this is nearly fraudulent as it appears to be like any other prepaid card, but I have never had another prepaid card stop me from using the money I load. Adding the fact that they will lie to you when they call to resolve it and people should STAY AWAY!