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Report: #158243

Complaint Review: PayPal - San Jose California

  • Submitted:
  • Updated:
  • Reported By: CRONULLA Australia
  • Author Confirmed What's this?
  • Why?
  • PayPal San Jose, California U.S.A.

PayPal Promised Refund Under Buyer Protection Then Refused ripoff San Jose California

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I purchased some memory for my computer through ebay and finished the sale through paypal. My purchase was only US$119 quite small compare to some horror stories I have since read about.

After installing the memory it became clear that part was faulty. I contacted the seller who pretty much ignored me. I then contacted ebay and Bruce kindly investigated then indicated that I was entitled to a refund. He then pointed me to paypal dispute resolution. On June 29th paypal indicated I was indeed due a refund and provided the postage address of the seller to return the product.

I posted the product to the seller and upon reciept of the postage notification paypal suddenly informed me they had changed there mind and I am not going to get my refund. On top of this all the correspondence in the dispute resolution was deleted and replaced with 3 notices:

1) Dispute received 2 months after initial complaint
2) Dispute reviewed
3) Dispute denied

All in one day. I then tried to email anyone that I could in paypal but all emails were ignored. I even emailed the orginal ebay customer support individual and he forwarded the complaint to paypal who then ignored it again.

I have only lost US$119 + postage so I guess I got ot of it cheaply but to all those wo intend on doing business with paypal I would advise against and if you still want to please keep your transactions singular and as small as possible, they will leave you in a heart beat and you cannot recover your money.



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This report was posted on Ripoff Report on 09/25/2005 06:05 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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