PayPal Routed funds to wrong person. Will not assist to recover money. Inland Empire Ca

The security that PayPal once offered seems to be only a memory along with its customer service .

There appears to be glitch in their system and they refuse to look into it. Twice this has happened so its not a fluke - when using a phone number to send money to someone somehow those funds are rerouted to someone else. I wanted to send my daughter some money but as her photo is not her profile pic and there were several people with her name, I input her phone number. Transferred funds. But then she says she didn't recieve anything. I know my kids number- its been her number for 7+ years . I double check it and this other person was sent those funds. UNDER HER PHONE #!! I was able to easily resolve this issue and alls well. But now, this week my daughter asked me to send money to her friend and gave me the phone number. I input info and dollar amount. An hour later she tells me nothing was received. I opened email receipt for transaction and to my surprise it has gone to another person not related or affiliated with my kid or her friend. She calls customer service and they tell her to file a dispute. So she does. Within hours they determined that she has no case because it falls within her spending habits. WHAT? She has never sent money to this person. So I called CS and im told there's nothing they can do except email him. I had already done a reverse search on the phone # and it did NOT link back to the person who got the money. It came back with my daughters friends name. So I tell the man at paypal that there's something off with the telephone input on their system. To run a reverse search himself and see the number isn't his. So he tells me the system works just fine . And the number is connected to that person's account . Impossible . I had the proof in my hand. Anyway, he had a very blase attitude and I doubt he emailed this person. I did however emailed and messaged him asking for him to do the right thing and return the money. We have not gotten a response. PayPal won't reverse the payment . I offered to send them the reverse search results and they declined to receive it. Our money went to the wrong person thru their odd system but refuse to assist in getting money back. This makes them complacent in the person keeping known misdirected funds. This is wrong. It is theft. Twice this has happened . Their phone input system should be looked at. I'm sure we are not the only ones who have gone thru this. PayPal should have helped and not only did they not help they had a horrible attitude as well.