Paypower , paypower.com Still waiting for card to arrive with my tax refund loaded on it...43 days later... Nationwide

I filed my tax return thru TaxAct and they offered an option to send a card loaded with my tax refund. They specificly advertise 7-10 business days. It has been 43 days. Each phone call takes over 20 minutes until a rep gets on the line although at this point I feel like they are BSing me each time. I attempted to purchase another one of their cards from safeway so they can transfer the funds to it and they won't let me transfer my money from their account onto another for some reason. I honestly feel lost on what to do at this point, what if it never comes?