PC Planet Systems refuses to issue a promised refund

PC Planet Systems is the most dishonest company i have ever dealt with, online or offline.

in june 2015, i ordered a discontinued motherboard from them for $315.  after almost two weeks i enquired if the unit had shipped.  the response was 'it's coming from our warehouse in China'.

a week later, i got an email that said 'the testing department found an issue,' and asked whether i would like them to get another part, or cancel and refund the order.  i asked them to cancel and refund.

what followed was an almost funny sequence of emails:

they would say 'we've refunded your card';
i would wait a day or so for it to appear, which it didn't, and i would email them saying nothing has been charged back;
and they would basically say, 'huh! that's weird, we'll try it again, just give it 5-7 days to appear on your account.'

eventually i got replies like this:

'we'll forward the question to our billing department';
'we'll escalate the claim to our accounting department';
'the accounting department has confirmed the refund';
'the accounting department issued a new refund, but it may take up to 30 days to appear';

-- and finally:

'if it doesn't show up by friday, we will send a company check';

so that friday i asked them to send a check, and they said:

'that's very strange, we will forward this to our accounting department'...


what they were doing, of course, was stalling me for as long as possible, until it was too late to request a chargeback from the card company.


eventually i asked if the check had been sent, and got no reply for two weeks.

after several emails, their response was:

'the two refunds haven't posted back to our account, we are investigating.'

i asked how long the investigation might take, and never heard from them again.  this was in october 2015.


avoid this company like the plague; they are liars and thieves.