PCGameSupply.com I am very angry with this companies ethics and lies, plus feel unsafe Internet

Hello Anonymous,

We appreciate the opportunity to respond to this report and file a rebuttal.

Due to the high rate of fraud digital good merchants receive, identification is requested on high risk orders; this is a common practice by most digital good merchants. These procedures help keep us in business by reducing fraud from high risk transactions. Please do not send in your identification for review If you do not feel safe sharing your identification online. Please be aware your identification is only used for order verification purposes.

When customers are placing a high volume of orders in a short period of time the order will be sent for review by a manager. Our management team has more experience than our regular staff members and can better determine if an order is fraudulent or safe. 

We do not claim to be in America, we are a Canadian company located in Calgary, Alberta Canada. This information can be confirmed by clicking on the “Verisign Trusted” seal on our web site. Verisign has verified our business identity and confirmed the business location. All of the staff employed by our company are from Calgary, AB, Canada and work from our local offices.

When checking out on our web site your credit card or Paypal account will not be charged. Your credit card or Paypal account will only be pre-authorized for the purchase.  No charge is made to you unless your order is approved and delivered.

Authorization hold (also card authorisation, preauthorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold "falls off." In the case of debit cards, authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1–5 days after the transaction date depending on the bank's policy; in the case of credit cards, holds may last as long as 30 days, depending on the issuing bank.

Our company has good standing with several third parties including Ratepoint.com, BBB.org, Verisign, Mcafee and Norton.

You can view our BBB profile here: http://www.bbb.org/calgary/business-reviews/video-game-dealers/pc-game-supply-in-calgary-ab-68046

You can view our Ratepoint customer reviews here: http://profile.ratepoint.com/seereviews/24096
 
You can view our verified business information from Verisign here: https://trustsealinfo.verisign.com/splash?form_file=fdf/splash.fdf&dn=www.pcgamesupply.com&lang=en

You can view our Mcafee Secure information here: https://www.mcafeesecure.com/RatingVerify?ref=www.pcgamesupply.com

You can view our Norton Safe Web information here: http://safeweb.norton.com/report/show?url=www.pcgamesupply.com

If you require support or need assistance at any time you can visit support.pcgamesupply.com

Thank you.