Complaint Review: PCH Auto Sales - Long Beach California
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- Author Not Confirmed
- PCH Auto Sales 3000 E Pacific Coast Hwy Long Beach, California USA
- Phone: (888) 542-2910
- Web: http://pchautosales.net
- Category: Auto Dealers
PCH Auto Sales or Chuck Nelson Sold a car which never ran Long Beach California
*Author of original report: Problem resolved
*Consumer Comment: This dealership is a Buy Here Pay Here Bad Credit dealership - what did you expect?
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Bought an 02' Chrysler Sebring Limited Convertible with 80,000 miles which has basically never ran, it is also not currently running.
Since I've bought it, it has needed: Major electrical work, the water pump, the thermostat housing, battery, several engine o-rings, removal of the alarm system, breaks pads, timing belt tensioner, some spring, ignition, and judging by its track record, it probably needs more work to come. I've owned the car for roughly 3 months, and have driven it for two weeks, it has been in the shop 7 times during that time for major issues. I've only been able to drive it a handful of times, usually it breaks down when I try to drive it. Brian (manager at the dealership) refuses to give me my money back for the strained and distressed vehicle, he also has since turned me away, and let me know he can't help me, and I'm on my own. Eric (the guy who sold it to me) claims it will run. They continually drive home the fact that the car is as-is, which somehow makes all of this OK, the only problem with that logic is, I am unable to drive home.
As a result of the car not running, not only do I have to tow the vehicle around town, pay for some of its repairs, I also have to keep my old vehicle running, and insured, including that vehicles maintenance, causing my finances great strain. On top of all of that, this car is dangerous. I suppose I should feel fortunate I have not had an injury or death during one of the cars many breakdowns. I am currently working on getting the car from the shop to my home: I couldn't afford the cost of all of the repairs from the most recent round, so I must tow or push the car home, while I scrounge around for more money to try and get my car repaired as it still needs more work before it will drive.
This report was posted on Ripoff Report on 08/17/2014 07:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pch-auto-sales/long-beach-california-90804/pch-auto-sales-or-chuck-nelson-sold-a-car-which-never-ran-long-beach-california-1170309. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Problem resolved
AUTHOR: guideX - ()
SUBMITTED: Monday, August 18, 2014
This has since been resolved by the Dealership.
#1 Consumer Comment
This dealership is a Buy Here Pay Here Bad Credit dealership - what did you expect?
AUTHOR: FloridaNative - ()
SUBMITTED: Sunday, August 17, 2014
I don't work for this dealership or any dealership. However, going to the website you posted it is clearly a bad credit type dealership where they sell old beaters.
All dealerships sell used vehicles AS IS - unless you buy a warranty. And even then the warranty might be worthless. You don't know unless you read the warranty contract as to what is covered or not covered. And even then the warranty company might be useless - there are plenty of vehicle warranty scams out there.
Buying any vehicle without a third party mechanic inspecting the vehicle is taking a huge risk on the vehicle's condition. Buying a used vehicle at a Buy Here Pay Here (BHPH) type place without a good mechanic inspecting it (not associated with the dealership) is just plain insanity.
The entire point of a BHPH type place is to move the vehicles off the lot for as much as they can to customers that can pay. Or even if they can't pay, they have sold it for the value of the down payment and just repo the vehicle when the customer stops paying.
It is your responsibility as a consumer to not buy it if the vehicle is not running or running poorly or the mechanic you brought with you said it will take too much to repair it after his/her inspection. If you can't say NO to a bad deal, then don't go shopping by yourself. Bring someone that has the guts to say no when the deal is bad ior the vehicle is unfit for sale.
Don't claim you didn't know. That's what BHPH's do - all of them. Even large 'established' dealerships participate in this game of hot potato (pass a bad vehicle onto you before it breaks down).
Learn to protect yourself like the rest of us do - don't believe a word the dealership says and have an independant inspection with a good mechanic. That is the only way you won't get the short end of the stick when dealing with old, worn out vehicles.
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