Penske Truck Rental Paying for the insurance is a RIPOFF Phonex Arizona

My family moved from NC to AZ back in Dec. We rented a 26ft penske truck and took out all the insurance they had to offer because we knew it was going to be a long trip. We also hired 2 other men to drive along so it could be a non stop 32 hours drive. Upon reaching 100 miles or so, we started having problems with the truck. Stopping along the way many times and on the phone with Penske doing what they said we must do to reset the truck. Getting 3.5 miles per gallon, costing over 1K in gas alone from NC to Tenn. and stopping multiple times one the side of the road for at least 30-45 minutes each we finally were told to drive it to the shop in Tenn.

Upon arriving at the shoop, they put the truck on a device and said that the truck should never have been put out for rent. It ran over 300 error codes within minutes. They then told us that they were going to have to call a cargo swap crew out and switch over to another truck.I pleaded that they did not want to do this for it was packed tight. They appologized and said it had to be done. It was 30 degrees and raining and I had my 3 yr. old grandson with us as well. At 1:30am the crew swappers showed up and started unloading everything out onto the parking lot.

I even stated that the truck was packed tight in every crevice and crack with bags and pillows. they said they will have it packed up with room to spare. Upon them loading, they dropped a cabinet on the ramp, knocking the door off, I said that was ok, I can fix it later. we were not standing at the doors watching them or how they were packing it, Watching my items sitting along the yard, I was having a panic attack and had to go sit in the car. My son and other 2 friends were sitting on a truck bed just watching them carry furniture up and down the ramps.

the swap was finally over and we were on our way again, the second truck was so much better, but we were already late and the expense from the other truck had already been more than we had expected.Upon reaching our destination, we had help from some friends that lived close to the house we were moving to. Everyone started helping unload because the truck had to be returned the next day. As the items were handed down from one person to another, we all started seeing damages and scratches. When my dinning roon table was finally able to be brought down, there were deep enbeded scratched along the sides and the top.

My son got his phone and started taking pictutes as we were able to unload piece by piece, there was not one piece of furniture that did not get scratched and even had broken glass. After caling and being told that certain ppl we had to talk to were on Christmas vactaion and so on, we had finally been able to get to talk to someone, With the reports of the truck, we were refunded the cost of the rental and was told that next we call Risk Management about the damages. the gentle we spoke to at this time was very helpful and understandable of the situationa and even told us to give his name if there was any problems.

Risk Management has been a total different story. They deny the claim because they say the pictures of MY damaged furniture were NOT inside the truck, which the pictures show them sitting on the ground as we removed them. My question to her was how can you see damages while they are covered with boxes and other furniture? There was a metal cabinet that I have kept a 1936 medical shocker in that has been in my family since that date. The packers opened the cabinet,placed a gallon of Mr Green cleaning fluid on it's side and the liquid poured all down the box. Ruining it!

This was STILL in the truck but a close up so guess what, the inside of the truck does not show. They sent out someone first to take pictures, and he even stated that he could tell that the truck was not packed properly, this coming form someone Penske sent out. All I wanted was to get my furniture repaired, not asking for a million dollars, not asking for anything from the stress and inconvience that we suffered friom this ordeal. So what was all the insurance for? No where does it state that if you have damages, do not remove from truck.

I have had to go on anxioty medications due to dealing with Penske and looking at what I have obtained during my 60 years of life all gone to a pile of scartched up yard sale items. They say they have pictures taken from the swappers, they have our 54 pictures also. Only thing is, the sawppers were not here at the ending to take their pictures. They may have pictures as well as we do, but I have 9 wittness that were shocked at the way the truck was packed and what furniture was not covered.