Report: #1181395

Complaint Review: Penske Truck Rental - Select State/Province

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Ripoff Report is Xcentric Ventures

Submitted: Tue, October 07, 2014
Updated: Tue, October 07, 2014
Reported By: Jwill — Raeford North Carolina

Author Not Confirmed

Why?

Penske Truck Rental Select State/Province USA

Phone:
Web: http://www.pensketruckrental.com/
Category: Rental Stores

Penske Truck Rental TOW DOLLY From Southern Pines to Paducah NC TO KY

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I will never use Penskes services again! I rented a truck and car ...trailer weeks in advance of my move. WHEN I went to pick up these items, they were not ready. They didn't have a car trailer ready for me, and expected me to come back the next day to pick one up when I already had my reservation. THE representative had no explanation as to why PENKSE messed up my reservation, he put it on you guys with NO further explanation as to why this wasn't ready for me. All he had available was a tow dolly, so he gave me this with no refund or adjustment of my account. I went to load my car up on the tow dolly it ripped the front end of my car off. WHEN I dropped the equipment off and told your rep in Kentucky what happened to my car she put it on the pick up point in NC ... So trying to get answers or some kind of apology or some kind of answer other than tough luck. I have been nothing but blown off and told it wasn't Penske's problem that my car was damage. I didn't even get a call back on the survey I filled out.... ITS easy avoid an unsatisfied customer I guess... BUT NEVER EVER AGAIN will I trust Penske with anything I need to move... thank you but no thank. Customer service on a scale from 0 to 10 .. I give Penske a 0. Whatever you do drive your car to the new location and not take the chances on a rental agency such as this ever..

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This report was posted on Ripoff Report on 10/07/2014 07:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/penske-truck-rental/select-stateprovince/penske-truck-rental-tow-dolly-from-southern-pines-to-paducah-nc-to-ky-1181395. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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