Complaint Review: People's Trust Insurance Company - Deerfield Beach Florida
- People's Trust Insurance Company 18 People's Trust Way Deerfield Beach, Florida USA
- Phone: 888-524-6003
- Category: Insurance Companies
People's Trust Insurance Company Cancelled my policy without cause Deerfield Beach Florida
People's Trust was my homeowners insurance company for several years. I recieved a letter saying "Expiration Notice" We have not received the premium payment for your renewal term. This bill was paid on line through Bank of America and was to be recieved by 5/1. Premium was due 5/4. A rep from the bank and I were on the phone with a customer service person who refused any remidy. The bank was willing to over night a check and date it 5/4. No good. It has to be postmarked by 5/4. The banker asked to verify the address and we were told that the company recently moved. I was never notified of the move. We were then told that mailed was being forwqarded every day and my check might still show up. But until it does, or if it does not....I am not insured. I asked for a manager and was told that none were available. The next day after I had secured new insurance with another company I was called by that same rep and told that my check just showed up, so all was OK. Really? I asked what if it did not show up today? What if it showed up next week or next month? Whether it was lost or delayed....it was not my fault and it was not the fault of Bank of America. The next day I got an e mail with a "cancellation request form". I ignored it as I did not request to cancel. They cancelled me. I have never experienced this level of incompetence and lack of customer care in my life. I would never want to do business with this company again.
This report was posted on Ripoff Report on 05/13/2014 06:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/peoples-trust-insurance-company/deerfield-beach-florida-33441/peoples-trust-insurance-company-cancelled-my-policy-without-cause-deerfield-beach-flori-1146169. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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