PerfectHearingAids.com Century Hearing RIPOFF COMPANY - Bad Business Practice - Won't Respond To Phone Calls, Emails And Won't Refund Money As Promised Ocean Springs, Mississippi

I ordered a hearing aid to try for my mother and it didn't fit in her ear. I called & was told they could send me one that didn't have the tips & it should fit, plus it was $20 cheaper.

I returned the 1st one and now weeks later, I still haven't received my replacement. When I was buying they were so helpful and keep telling how easy it was to return the product before the 45 day warranty if it didn't work. What a story that was.

If & when I get someone to answer the phone, I just get the run-around. I have left multiple phones messages & sent multiple emails without response. I have been told, "it's on the way", "you should have it tomorrow", I will send you the tracking # today", "you have my word I will send you a tracking # this afternoon".

I've requested my money be refunded several times & it hasn't. On January 13th, I finally got someone on the phone & told them I still hadn't received my replacement. I was told it was on the way, so I insisted on the tracking #, so I could find out where it was.

Eric assured me I would have the # within 30 minutes via email. I checked and within the hour there was an email from Stamps.Com with a tracking #. The tracking # was created on January 13th, not some day before, so my order wasn't on the way as I was told several times before.

By this time, they would no longer answer the phone when I called. I would call several times in a row from my desk phone and no one would answer, so I would have someone try from their cell & they would pick up immediately.

Using different phones has been the ONLY way I can get them to pickup when I call from the phone numbers they recognize. As of January 19th, the package still hadn't arrived, so I contacted the mail service because to me the tracking message indicated they had been notified to expect a package, but they didn't have it.

As I expected, that was what I was told by the postal service. I had just been given a tracking #, but no box was on the way. The PO said they had received a message from Stamps but a package was never delivered from shipment.

I called Perfect Hearing Aids again (from another phone) & Rich answered. He told me Eric would be in at 12:00 and he would call me then. I had been told that before and no one called, so I informed him of that.

He told me he only answered the phones & couldn't help me. I thought that was strange, because he had told me one time in the past that he would send me a tracking number, but hadnt. He assured me Eric would call.

I sent an email to support & to Eric once again stating I wanted a full refund immediately. I got an email "sent in behalf of Eric" stating he would be in the office & would call.

I did get a call from Eric & he assured me it had been sent, but when I told him there was no activity on with the tracking # & what the postal service had said, he said "there must be a problem at the post office and the box must be sitting there somewhere".

He told me to give him and hour or so and he would go to the post office & find out where it was. He told me "I can understand your frustration with the postal service". I informed him that wasn't who I was frustrated with.

Needless to say, he didnt call me back. I sent another email to Eric, telling him I wanted my credit card to reflect the return of my money this week, but once again I didnt receive a response.

I sent emails on January 8, 11, 19, 20, 21, 22 and February 1, but no one ever replies. Ive also left multiple phone messages, but no one returns my calls. At this stage, all I want is my money back and they don't seem to want to do that.

I filed a formal complaint with the Better Business Bureau in the Ocean Springs on January 18, 2010 and noticed there had already been multiple complaints filed against there company in the last few months.

I also filed a complaint with Consumer Affairs on January 20, 2010 and noticed there had been complaints filed there too. I also notified my American Express card regarding my problem and they were going to open a case against them.

On January 26th, I called them from another cell phone and I spoke with Eric. I told him I expected to see my refund on my credit card immediately & he said they only make refund at the end of each month.  I asked Eric if that meant I would receive my refund by January 31st and he said yes.

As of February 23rd, my money has not been returned.

I sent a certified/return receipt letter to Eric with Perfect Hearing Aids on February 2nd, but havent received a response. I received my signed confirmation card in the mail week before last week, so I know it has been received. I told him I expected to hear from them by February 16th, but I haven't.