Complaint Review: Perma-Treat of Portland, Owners Jim & Marla Toma - Canby Oregon
Perma-Treat of Portland, Owners Jim & Marla Toma They Power washed and applied a 15 year guaranteed Sealer on our Patio pavers. This ended up severely spotting them. They refuse to correct the problem. We had two other professionals look at the issue and both said the pavers need to be replaced. The least expensive quote we got for replacement is $12,250.00. Canby Oregon
*REBUTTAL Owner of company: Response to patio sealer
*REBUTTAL Individual responds: Patio Sealing
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Perma-Treat of Portland pressure washed our patio pavers and applied a 15 year guaranteed sealer on them. Upon completion the pavers were severly spotted. We were told that the spots would go away in a couple of days. Six months later we still have the spot as dark as ever.
We called and the owner Jim Toma came over to inspect the problem. He said he was shocked and had never seen this problem before, which wasn't true! We went online and found that he had the same problem on a driveway in the past. After blaming everyone else including the original installer and even us he started saying that the spots would go away on their own possibly in a few months and as the conversation continued the timing gradually extended to possible 3 years. We asked if he would guarantee the spots would go away and he refused to.
This obviously wasn't OK with us. His 15 year warranty wasn't even good for a week! We asked two reputable landscape companies to inspect the problem and come up with a fix. Both of them said that all of the paver would have to be replaced. The manufacturer of the pavers stopped by to see if he could solve the problem. He tried but it didn't help. We got bids and the least expensive one was $12,250. Perma-Treat has refused to pay for the fix.
Their insurance company sent over a commercial pressure washer to see if it would remove the spots, It did lighten some of the the spots, but didn't completely remove any of them.
We want our pavers replaced as it is the only solution to fix this problem!
This report was posted on Ripoff Report on 12/17/2017 11:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/perma-treat-of-portland-owners-jim-marla-toma/canby-oregon-97013/perma-treat-of-portland-owners-jim-marla-toma-they-power-washed-and-applied-a-15-year-1417501. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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