pet amber alert Terrible service & customer service. Brooklyn, New York

This has been a terrible waste of time & money. I initially contacted Pet Amber Alert June 8, 2012 to buy a package for my missing cat Jagger. After spending over $145 dollars, I received approximately 15 to 20 phone calls from people in my area saying the message they received was not understandable & the only thing they understood was my phone number at the end.

So, as you can imagine having to explain this to ALL of these people & apologize for wasting their time too my husband & I are extremely unsatisfied with the phone message that was promised. After answering all of these phone calls I knew I needed to get a hold of the company. I emailed, left messages on their Facebook page & called numerous times and no one ever even bothered to call me back.

After about 2 weeks I finally got someone on the phone & asked for a refund, he said he wanted to send out the alert one more
time & if it didn't work this time, a FULL refund would be provided.  I was very hesitant to this idea, but he assured me it would work this time. Once again the phone calls started, all of them (approx 10 to 15) were from people saying they couldn't understand the message, just the number at the end.

I NEVER received one call from anyone seeing my cat, not one! At this point I decided I needed to call & visit several shelters and vet clinics in my area to see if they had received the Pet Amber Alert fax that was promised. Once again, not one place I visited
had the fax or had ever even seen the fax. I returned home and immediately started calling, emailing & leaving messages. Not one was answered. At this point my husband felt he needed to get involved, as a business owner himself he felt he needed to speak with someone about this alert. After several attempts he did get a hold of the business owner and was treated like he was the problem.

The owner, I believe his name is Mark, told us we were over the 30 day refund period & he didn't care that one of his salesman had talked me into issuing another alert. He also didn't care that we had been trying to get in contact with his company for weeks. After a few exchanges he agreed to refund only a portion of the money, the portion for the faulty message. He then emailed us a copy of the businesses, shelters & vet clinics that were faxed as part of the service we bought.

After looking at the email I realized that the area codes that were faxed weren't even for my area! I'm a (281) area code, not a (215) area code! I'm still waiting for a response from the company about this goof up. I expect a FULL refund this time. I had so much hope in this service & cannot begin to describe how disappointed I am. This has been nothing but a headache and worst of all my cat Jagger, was never recovered.