Report: #1271169

Complaint Review: PetFoodDirect

  • Submitted: Mon, November 30, 2015
  • Updated: Mon, November 30, 2015
  • Reported By: Bgammel — Campbell California USA
  • PetFoodDirect


PetFoodDirect Adding Insult to Injury Internet

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I had a horrible experience with PetFoodDirect today. I was signed up on an automatic refill of dog food for my Ridgeback, who I had to put down unexpectedly just 7 days ago. I completely forgot about the auto-refill as I have been absolutely devastated about the loss, and it was the farthest thing from my mind.

At any rate - I received an email at 3am this morning notifying me the order was processing. I called PetFoodDirect at 7am about cancelling the order. They said they could not cancel it, and suggested I call Royal Canin directly (the company from which the food was shipping). I did so, and Royal Canin said I needed to have one of the employees at PetFoodDirect email them to cancel the order. I called PetFoodDirect back to give them the email address & was told by a very snarky guy that "in the 3 years (he) has worked there he never heard of an order being cancelled once it was processed, and the he would send the email, but knew it was not going to work." I asked him what I was supposed to do and he could not have been less helpful.

I am absolutely appalled by the lack of concern, or lack of assistance from this company. In my current state of grief - this really was the last thing I needed, and words cannot express how deflated I feel after my encounter with this distasteful company.

This report was posted on Ripoff Report on 11/30/2015 10:08 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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