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Report: #1372898

Complaint Review: Phenom Health - Aurora Colorado

  • Submitted:
  • Updated:
  • Reported By: Joe Sanford — Sanford Florida USA
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  • Phenom Health 14603 E Moncrieff Pl Aurora, Colorado USA

Phenom Health Charged credit card if customer decided to keep "free sample" Aurora Colorado

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Phenom Health promoted their new product by offering free samples.  Customer only paid shipping charge of $5.95.  However, once they had my credit card info, I was informed that if I had "joined" a program and that would cost $$$ per month if I did not call and cancel within 15 days of original order.

I received the initial order, looked at the ingredients and decided to cancel my "program".  I called the number provided and discovered that if I kept the "free sample", I would be charged for the sample.  Full price was $38-39.

To verify the information I was given over the phone via an automated system (NOT a person), I went to the website.  There, I discovered a Retrun Material Authorization number (REQUIRED) that was different from the info I had gotten from the phone call

At my expense, I had to send (via USPS with a tracking mechanism) the samples (unopened) to the address provided.

Bottom line.  Phenom Health lied about the "free sample" and the ability to cancel easily.  AVOID THE HASSLE.  Don't do business with these hustlers.

This report was posted on Ripoff Report on 05/12/2017 12:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/phenom-health/aurora-colorado-80011/phenom-health-charged-credit-card-if-customer-decided-to-keep-free-sample-aurora-colora-1372898. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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