Picmonkey online photo editor, graphic design Seattle Washington

I used to love picmonkey and used it all the time until I purchased software for my computer. I noticed a couple of days ago that I had lost my debit card and picmonkey was one of the transactions that went through. I contacted my bank and they blocked the card and told me to contact the companies before filing a dispute through the bank. 

I contacted picmonkey via email because their phone number goes straight to voice mail. I didn't hear anything back until the next day. I gave them my card information and they looked up the account. 

The customer service agent proceeds to tell me that the account had been cancled and she was 'sorry to see me go'. After I told her I wanted to be refunded because I did not create the account, she then says 'We know its an account you opened because the e-mail address matches your name, and the IP address matches. A refund has been issued for the canceled account. Please feel free to reach out with any additional questions or concerns.'

That is a huge lie. I have not accessed my old account in months, plus I used my phone to contact them. I never logged into the account. 

All together I hope no one has issues with picmonkey, because the customer service is very rude. I highly dount they will actually give my money back.