Complaint Review: Pimsleur Marketplace - Ammon, Idaho
Pimsleur Marketplace Elite Commerce,Inc. Paid For/Reserved Used Japanese Comprehensive 3 on CD-Never Got It! Ammon, Idaho
*Author of original report: FINALLY RECEIVED USED COMPREHENSIVE JAPANESE 3 ON CD
*Author of original report: STILL NOTHING FROM DOUG HALL-THE HEAD OF ELITE COMMERCE
Okay,I have purchased the used Japanese Comprehensive1 & used Japanese Comprehensive2 courses on CD(30 lessons on each)-with great success,and also downloaded the users manual/reading booklets for free off the internet for additional support and to learn cultural facts about the Japanese language and customs/culture.
However,something did not go right when I happened to order the used Japanese Comprehensive3 course on CD.I never got this one!I ordered this online from PimsleurMarketplace .com,back on July 26,2014(the actual date that the money was removed from my account was: July 28,2014).I have documentation of this-I made a copy of the completed order,and filled in important facts to supplement the order(the companies address,when I recived the second course,company phone number,work hours,etc.).
Anyway,it is going on 3 months after the order cleared,and I have received NOTHING.No email as to when I will get this,etc.I have made numerous calls to their support line phone number.Here's the scenario:the phone is answered by a recording,and they immediately put you on hold,after about 30 seconds another recording comes on and says:"because of the volume of calls we are getting,please leave your name number and a brief message,about the service you need,and we will respond as quickly as we can,etc." They also add: for faster service send us an email.
I have tried calling many times and leaving messages,giving my order number,date of the purchase etc.,and I have heard nothing.I have even sent a picture of my Completed Order-in text message form(from time to time-to supplement my calls),with dates and the order number,course purchased,etc.,to no avail.
The scariest part of all of this(besides getting ripped off by the man),is that when is when I try to log-in to my account at PimsleurMarketplace.com(as I have done at least twice and probably more-trying to get updates on the status of my orders),my (former)password is rejected as not being a valid one!!!!This is totally bogus,since I used this same password to log-on to make my other purchases(Used Japanese Comprehensive Courses 1 and 2).
My next move will be to file a complaint with the Federal Trade Commission.Thank You for at least allowing me to tell someone out there about how these people are doing bad business,and getting away with it.
Finally,let me ad this:since this course was not available at the time I ordered it(July 26,2014),they gave me this information:
0-4 week wait on this course,and
0 customers ahead of you.
This report was posted on Ripoff Report on 10/10/2014 06:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pimsleur-marketplace/ammon-idaho-83406/pimsleur-marketplace-elite-commerceinc-paid-forreserved-used-japanese-comprehensive-3-1182311. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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