Complaint Review: Pingo.com - Internet
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- Author Not Confirmed
- Pingo.com 20 Second Avenue Burlington, MA 01803 Internet United States of America
- Phone: 7815057500
- Web: http://www.pingo.com/
- Category: Internet
Pingo.com iBasis Networks The Last Calling Card You'll Ever Need! Internet
*UPDATE Employee: P.I.N.G.O Customer Service Response
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This company takes your money and say your account is under review. Twice this week they told me my account is under review and they went ahead and took my money. They said they will apply $5 which also came out of my account and it has not been refunded.This is an example of the email they sent:
"Your recent Pingo account recharge is under review. You can continue
to use Pingo in the meantime. We've applied 0.00 USD of your recharge
amount (plus sales tax,
if applicable) to your account and will apply the balance of your
recharge amount once we've completed the review and your account has
been approved".
Their customer service number is not going through.
Dami, Justice, Illinois.
This report was posted on Ripoff Report on 01/14/2010 08:41 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pingocom/internet/pingocom-ibasis-networks-the-last-calling-card-youll-ever-need-internet-554349. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
P.I.N.G.O Customer Service Response
AUTHOR: Pingo - (United States of America)
SUBMITTED: Friday, October 19, 2012
We wanted to personally respond from P.I.N.G.O. to help address your concerns
- If your account was not open or under review for recharge, then we do not take the funds. In fact
the telephone service is backed with 100% money back and call quality guarantee. The verification process is an added service to protect our customers credit card information. We have made several improvements to the process and customer service to help resolve this experience.
- We pride ourselves on having a 95% customer retention rate earned from having a quality service. Customer service is multilingual and available 7 days a week from 10am to midnight EST accept major holidays.
We are truly sorry for your experience
- Customer Service
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