Report: #843901

Complaint Review: Pizza Hut

  • Submitted: Fri, February 24, 2012
  • Updated: Sat, February 25, 2012
  • Reported By: Anonymous — San Francisco California United States of America
  • Pizza Hut

    United States of America

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About three months ago, I received an offer from Pizza Hut (while online) for a $100.00 gift certificate.

The offer looked to be authentic, was definitely from Pizza Hut, and I thought it would be nice to get some "free" food - who wouldn't? I clicked on "accept", assuming that my email address and name would be requested, and that I would receive a gift certificate from Pizza Hut for $100.00 USD.

Instead, I was thrown into page after page of offers from all kinds of businesses that I was not interested in. I did not click on any of the offers, and unclicked (unchecked) offers that were automatically "checked" by Pizza Hut's process. I never did complete their online process for the "gift certificate", and never received any confirmation from them that I had attempted to receive their offer.

When it became apparent that I would have to engage in additional purchases and/or agreements that I was not interested in to receive Pizza Hut's gift certificate, I attempted to back out of the web site pages, but was unsuccessful at doing so (I could not get back to the page where I entered my email address - it wasn't possible). [continued below]....
..... I closed my browser window.

Almost immediately I began receiving emails that were detected by Yahoo to be Spam, and all of them have been. I'm guessing that I've received more than 1,000 of them at this point in time, and probably more. Pizza Hut shared my email address all over the internet without my permission. These spam messages include false offers of employment, false offers for cash, false offers for free products,  false emails regarding my financial status, and many, many really crude emails offering things of a sexual nature (e.g. viagra, male sex organ size, and sexually explicite titles which make my skin crawl).

I have been unable to unsubscribe from most of the spam emails as a result of McAfee advising that I stay away from the websites associated with the senders. I am now in the process of closing my email account - which I've had for many years - and which is used for web development contacts on the internet, which is one of the ways that I acquire income. My email address has been completely compromised in terms of privacy as a result of Pizza Hut's false advertising and online scam.

I attempted to contact Pizza Hut over the phone, and was not given any satisfaction by the representative who answered the phone, and I hung up after 5 minutes of run-around. I was attempting to ask them to contact all the people they shared my email address with - to tell them to take me off all of the lists I didn't ask to be on.

I have also sent Pizza Hut at least 2 messages on their website over the last several months, telling them that their false offer was not appreciated, and warning them that if they do not reverse the process of sharing my email address without my permission, that I will contact the appropriate authorities governing rules and regulations of internet privacy and false advertising, and that I will file a Ripoff Report against them.

Today, after clearing another 45 spam messages from my spam folder in my email account, I finally reached the limit of my patience, registered with Ripoff Report, and am filing this report about their behavior.

I noticed before I registered that I am not the only one who has an issue with this situation. Let it suffice to say that I will not ever eat at a Pizza Hut again, and that they have cost me a lot of $$$ in time as I must close my (business) email account, and move all my business info to another email account in order to avoid further sharing of my email address - something that I went out of my way to prevent from happening in the first place.

Thank you in advance for any action you are able to take to prevent others from being victims to Pizza Hut's online scam and invasion of privacy on the internet.

This report was posted on Ripoff Report on 02/24/2012 06:31 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Response from Pizza Hut (2nd posting)

AUTHOR: Anonymous - (United States of America)

Pizza Hut contacted me via email before the end of business, yesterday, February 24, 2012.

According to the email, the $100 gift certificate is a spam ad that Pizza Hut has heard about from other customers as well. The representative who contacted me from Pizza Hut says that they are working on resolving this problem, and also requested if I might forward some of the spam emails I'm receiving to them - with the hope that Pizza Hut might be able to locate the spamming parties.

I am currently waiting for a response from Pizza Hut for a forwarding email address.

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#2 Author of original report

Pizza Hut Scam Apparently NOT from Pizza Hut

AUTHOR: Anonymous - (United States of America)

I received a response from a representative at Pizza Hut via my email address, who explained that the initial offer of a $100.00 gift certificate was itself actually spam.

Apparently Pizza Hut does know of several other customers who have experienced this problem. Pizza Hut also indicates that they are working to resolve the problem by pursuing the spammers.

I am waiting for a response from them at this time to determine where to forward the spam I am still receiving in their hopes that they (Pizza Hut) might be able to identify the spammers and halt further spamming from them.

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#3 Consumer Comment

It's okay, I forgive you this one time.

AUTHOR: Inspector - (USA)

I did this too when I was in Iraq and thought I was getting a free IPHONE.  As soon as you enter your email address and proceed to the next page you're sunk.  There is no free IPHONE and when your inbox starts filling up with spam you realize that you made a serious mistake.

You don't have to cancel your email account or stop eating at Pizz Hut, everyone that responded are correct about the Phishing scam.  Just warn others about this type of scam and stay away from FREE anything.  You are lucky you didn't get a virus that shut down you computer all together, they send these out with the word 'FREE" in the title.
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#4 Consumer Comment

You own a business?

AUTHOR: Robert - (U.S.A.)

Based on your comments it is hard to believe that you actually own a business.  If you really believe that the offer came from Pizza Hut, I have a nice bridge for sale in San Francisco.  One might say it is a "Golden" opportunity. 

As for the messages that are being sent to your SPAM you even have a single clue as to what SPAM is?  It sounds like Yahoo is filtering those messages appropriately.  While you may have been naive in entering in your e-mail address in the beginning, you are just plain stupid to close your e-mail account because of this.

Now if you still insist that it came from Pizza Hut,  we will be here when you write a RipOff report on Apple when you don't get your free iPad, or Walmart when you don't get your $50 Gift Card.  After all they send out these offers all the time too.

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#5 Consumer Comment

Phishing scam

AUTHOR: Ashley - (U.S.A.)

Very likely that this did not originate from pizza hut. As far as I know, pizza hut doesn't send out email offers for $100 gift cards. You got hooked by what's called a phishing scam. Companies out there send out emails with offers from other companies in order to get people to click links and go to their websites. They do it to get information from the person and in hopes that someone signs up for something. The scarier thing they do is infest your computer with viruses, if you dont have a virus scanner get ones immediately. These sorts of emails like to infest computers with worms and keyloggers.

Bottom line, its very doubtful pizza hut did this, its more likely some unscrupulous person is just using pizza hut's good name.
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