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Report: #1193354

Complaint Review: Pizza Hut - Orange Park Florida

  • Submitted:
  • Updated:
  • Reported By: Cliff — Orange Park Florida
  • Pizza Hut Crosshill Blvd, Orange Park , Florida USA

Pizza Hut Mark or Matt answering the phone at Crosshill Orange Pak, Fl What the H@!! happened to Pizza Hut... It Sucks now!! Orange Park Florida

*UPDATE EX-employee responds: Time to go back.

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It is a rarity that I take the time to do a form like this however it seems that this Pizza Hut belongs somewhere else outside of Oakleaf.  We have the happiest & brightest of communities.  This Pizza Hut is beneath our community.  Someone with customer service training should answer the phone instead of Mark or Matt or what ever name he is mumbling.  I became accustomed to great service at Pizza Hut.  Now I found that I don't order pizza as much or I would prefer to buy a frozen pizza rather than to deal with this franchise.  

 Pizza Hut should avoid false advertising in stating any pizza for 11.99 online when your pizza order will be stopped stating "your order can not be completed... it has too many items..."  It would be better stated that 'You have selected an item that we consider too expensive for you to order under the 11.99 scam of ours... Please choose another topping with a lower price...p.s. don't choose peruvian cherry peppers.  Thank you'

 

I feel that I waste my time on the phone with rude staff, & I add insult to injury by attempting to order online.  The result is only to have the price jacked up to normal price negating the sale price for the "ANY" pizza that I began the order under or find myself in continous loop of non-completion of order do to unacceptable toppings.....WTF is new with Pizza Hut because the sheer number of complaints on here tell the story... Pizza Hut your F****** up!!

 

P.s. Please stop kill baby chickens for the micro wings you are selling... Sooo very frustrating to attempt to eat the tiny frigging wings... If that is someone's cost saving idea?  Please slap that A-hole forwards & again backwards... 

This report was posted on Ripoff Report on 12/05/2014 01:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pizza-hut/orange-park-florida-32065/pizza-hut-mark-or-matt-answering-the-phone-at-crosshill-orange-pak-fl-what-the-h-happ-1193354. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE EX-employee responds

Time to go back.

AUTHOR: Disavowed - (USA)

POSTED: Wednesday, October 28, 2015

I do apologize for the service that you received.

During my time at Pizza Hut, we had a specific way to answer the telephones. In a clear voice we would "thank you for calling the Pizza Hut, my name is, would this be for dining and or take out? What could I get for you?"  After the order was taken, we were to thank you for calling and to inform you of the estimated time that it would take for your order to be ready. This time was constantly changing based on fluctuations in business.

We were never allowed to put you on hold, be rude, and so forth. Most of us would read the order back to ensure it was correct.

The Internet and mobile apps seem to have complicated things for Pizza Hut. On the positive note, it allows you to construct the pizza and keep track of the price better. Unfortunately, they seem to be skimping on the individuals that they are hiring to construct their websites because they often malfunction. Apparently, this is problematic enough in some areas that they do not even bother to keep Internet orders.

Over the years, I have watched the business dropped off at Pizza Hut. I watched it go from standing room only on Friday and Saturday nights to barely being full. They do not seem to train their employees correctly and do not seem to monitor how they act. Recently, a Papa John's employee informed me that they were swamped on the night when Pizza Hut would have been doing most of its business, but was empty. Even the small, almost obscure, local hometown restaurant does twice the business that Pizza Hut does now.

I think we both know why this is so.

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