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Report: #1422177

Complaint Review: Platinum TV Box - Los Angeles California

  • Submitted: Wed, January 10, 2018
  • Updated: Wed, January 10, 2018
  • Reported By: Paula — YULEE Florida United States
  • Platinum TV Box

    Los Angeles, California
    United States

Platinum TV Box Pure TV Box Will not refund my money for the Tv Box and Keyboard Los Angeles California

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I purchased a Platinum TV Box and mini keyboard and received it on December 7, 2017. I tried all of their trouble shooting tips and still would not work. I put in a ticket for instructions for a complete refund. After sending 2 tickets for the refund they finally sent me instructions to send everything back to the California address and stated I would receive a refund 3 to 5 business days after they verified everything was received. I sent it on December 15, 2017 priority mail and have photos of everything in the box.They received it on December 18, 2017. I still have not received my refund. I put in another ticket yesterday January 9, 2018 with no answers from the company or Tina Lee (that the website states is handling my ticket).

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