Playstation Network Playstation, PS4, PS3, Playstation Store Auto-renewed description despite having auto-renewal turned off

Playstation Network has a software issue where having the auto-renewal setting set to NO does not actually stop them from auto-renewing your subscription.  Their support personnel acknowledged the problem, but will not submit a ticket to fix the problem.  They suggested it was a one time thing but this is not the first time this has happened.  Stealing is part of their business model via auto-renewal of subscription.  The subscription does not actually get cancelled until you contact them.  Many people don't go to the trouble to contact them so they continue to have $10 taken out each month then PlayStation Network just blames them for not contacting them to cancel when the end user finally realizes that they've been taking his/her money.