Complaint Review: PODS
PODS FRAUD with made up fees and would NOT pick up POD doe over 2 WEEKS 5585 Rio Vista Dr | Clearwater, FL 33760 Nationwide
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I had been dealing with a very big issue. I had talked to over a 2 dozen different customer service representatives, 4 account managers, emailed cooperate and filed a BBB CLAIM. No one could seem to help me. I had been billed incorrectly and charged for redelivery fees that never happened. I would talk to a representative and they would say sorry and fix the charges to then receive a phone call saying my items were up for auction.......I had already had my pods dropped off and unloaded one pod sat out in front of house for 2 1/2 weeks because the pod wouldn't fit in my driveway. They said they would be back the next day to pick it up. Never showed for weeks. Anyways I kept getting phone calls saying that my stuff is going to be put up for auction when my stuff was already in my house and I have been moved in for over a week. Every time I called customer service to schedule a pick up they said my account is on hold for a past due balance. I did not have a past due balance I paid all my bills on time because my credit card was on file and was automatically debited every month. I called pods and arranged a drop of for the pods for February 6th and they never showed. (I had emails to prove all this). The pod never arrived I called and they said a drop off was never scheduled! So I had to schedule again for the following Saturday because they couldn't deliver pods that day. So that made me have to live in a house with no beds or kitchen supplies for a week with three kids. No furniture or cooking utincels!!! I receive email saying that my account is past due for a very large amount and they charged me redelivery fees which I never made any, redelivery's?.......they never showed up the first date I arranged! They told me they had no record of it and a week later they sad I asked to redeliver on a different day? Omg! All of this is lies and FRAUD! They continued to call and claim a balance was past due for redelivery charges and my stuff is being sold at auction. After two weeks of this all I was trying to do is get the pod picked up. It was empty, all of my stuff was moved in and it had been out on the street for 2 1/2,weeks. I had tickets from the police for it being there (which I got waived thank goodness). I contacted so many cooperate people and the BBB. They finally picked the POD up 2 1/2 weeks later and never heard from them again until last night (almost exactly a year later) I got a call at 8pm that I was sent to collections over a past due balance of redelivery charges.....I'm so upset it's been a year after this night mare and it's back. NEVER use pods! I'm going to court tomorrow to file an action against them.
This report was posted on Ripoff Report on 01/23/2017 09:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pods/nationwide/pods-fraud-with-made-up-fees-and-would-not-pick-up-pod-doe-over-2-weeks-5585-rio-vista-dr-1351587. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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