Precision Credit Group Poor communication, customer service and not responding to clients requests Noblesville Internet

This is what I filed with the BBB.

I was referred by my bank to Precision credit group in April of 2013. Ryan Keip is the CEO and he explained his program and how it worked. He stated that nothing was guaranteed but that from what he saw, this should be an easy clean up. Over the next few months I followed all directions including signing up for MYFICO.com and sending in all responses from credit agencies. Ryan's assistant, Caryn, was our first point of contact. When we stopped getting return emails and calls from Caryn, we reached out to Ryan who told us she was no longer with the company and Casey was the new assistant. In Aug/Sept of 2013, I was dissatisfied and evaluating my business with Precision Credit Group. The company was sending disputes but I could not understand why and to whom. I reached out to Casey and Ryan and asked for an understanding of the plan. I even went so far as to educated and research my credit and the credit laws to add suggestions for what I wanted disputed and why. My requests for understanding we not answered for weeks at a time. When I would finally reach Ryan, he would say we would get the plan but he was very busy. After many calls, text messages, and emails, Precision Credit Group has not provided me with any kind of plan or explanation to the disputes they were sending and why. They have also not done, to my knowledge, any of the disputes I requested in my communications to Ryan. I emailed Ryan and demanded answers. Ryan said he was going to go through my credit and call me on Monday to discuss; never happened. I went back to the bank and they were very clear that my credit file was a mess. I reached out to Ryan after; this was a Wednesday. He said he was traveling the next day and would call me Friday, didn't happen. Ryan also communicated to my representative at the bank that they (Ryan and bank) would have a call 1/21 at 1pm EST. The bank called him and he did not answer or return the call. To this day we do not know what the plan was or why he did not do the work we requested done.

I would also like to add, when I started I was 9 points away from my goal to get a loan. My score dropped alomost 70 points from an old medical bill that was from my exwife. I discovered this on my own; it was not billed correctly with the secondary insurance. I worked with billing department and they corrected and sent a letter of deletion to the credit agancies. To date I have been told that we will "get aggressive" and we would talk then come up with the plan of action; neither has ever happened. My requests to have disputes sent on my reasearch were ignored.