Precision Credit Group Nationwide

 Used this company in late 2012 or 2013. At that time it was a flat rate and they over a few months they were able to rise my score significantly and I was eligible to purchase my home. At that time most of my correspondence was directly thru Ryan the owner. In Dec. of 16 into 2017 I decided to utilize this company again to obtain a higher score. This time their was not only flat rate initially but a monthly fee as well. Which concerned me, because I feel creates a business environment that prolongs a process in favor of profits. However based on previous business I've done, I went ahead and utilized them. However this time, I had another employee handling my service. Which is fine, I took it as Ryan's business has grown. However, this Precision Credit Group representative never seemed to be available to answer basic or to give an update. I made several to ask for what their game plan was or what their goals were on score and when they felt they could be achieved. Initially when I inquired about starting service again, they said my median score goal of 640 should be obtainable with in 2 or 3 months. Over the course of this time, they were only able to remove 1 inquiry on my report and my credit score only went up 2 times. Once for their item removal and once BECAUSE I STARTED paying down a credit card. So with absolutely zero contact by them (except for the one time I had to update my payment info, so they could get their near $100 a month) the ONLY TIME their service raised my score was ONCE! After trying in February yet again to talk to them, and get a game plan, I have now cancelled their services. Again my rep was "out of town" and asked to call the next day! I've emailed her everyday since then stating I was availble to talk. ABSOLUTELY ZERO RESPONSE OR PHONE CALLS! I understand these things take time, however over 3 months and one improvement made by them, I'm completely dissatisfied. For that kind of money upfront and monthly I expect updates and what goals are NOT JUST ANOTHER BILL!!!!!