Precision Induction Cooktop No second cookware, nothing from email or phone calls. Said I didn't pay second S&H but I have proof . Libertyville, Illinois

Jeremy,

I notice that you often make a response in a rebutal by using a different e-mail address. and in my case, your rebutal failed to address the real issue of excesssive postage and handling charges of which I was not informed of. 



Subsequently, I have tried to contact you but the e-mail address you posted in rebutal to my complaint on the Ripoff Report  doesn't work.  Give me a real address that works please.  My latest e-mails were not responded to.



  I feel that I am just being ignored. My next step is to contact a local  TV consumer reporter who investigates consumer ripoffs and airs them on television. 

Hello, my name is Jeremy. I am the Social Coordinator for Hearthware, the makers of the NuWave PIC. In many cases, confusion about the cookware stems from a simple misunderstanding about having accepted the additional S&P charges in order to obtain the free gift. If you feel that you are still missing items from your order, send us an email with your complete order information to facebook@hearthware.com. I will have our customer service managers compare your records with our own. Once I receive an update from them, I will pass along any relevant information to you.