Preferred Protection Plan EVERYTHING IS EXCLUDED IN THE CONTRACT, COVERS NOTHING! NO LIABILITY WHATSOEVER Austin Texas

I am not sure that this report on the denial explains the complete picture . These service contracts are not warranties .  Warranty is when you have a product that is covered completely from a defect. With all contracts there are guidelines and rules . This report states that Sabrina has put 22,000 miles on this vehicle but I am not sure if that means this surburban only had 22,000 miles total or 22,000 miles on top of the purchase mileage . All extended protection plans state that you must show verifiable maintenance records when there is a claim on a major component.  That is just part of the guidelines and rules .  If there is sludge present then the claim will be denied . Sludge is an excluded "cause of failure" in the rules and guidelines of the contract .  It does not matter how it became present in your engine . The claim will be denied if your engine fails because sludge is blocking your oiling system .  Period !

Rental is based off of an approved repair . This claim was not an approved repair and did not qualify for rental as outlined in the guidelines of the contract . However you should have qualified for two days of rental assistance for the inspection delay .  I am not sure if that was explained to you by your service advisor at the repair facility . 

 To cancel a contract you have to follow the guidelines of your contract . All of the information about cancellations, rental, maintenance records and exclusions are provided to you at the time you purchase your service contract .  Failure to follow the guidelines will result in poor customer satisfaction .