Complaint Review: Premier Dealer Services - San Diego California
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- Premier Dealer Services Po Box 23880 San Diego, California U.S.A.
- Phone: 858-810-1776
- Web:
- Category: Auto Warranty
Premier Dealer Services ripoff Misrepresented contract won't cover warranteed parts San Diego California
*UPDATE Employee: Premier Dealer Services is an Administrator.
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I brought my truck ino the dealership for repairs that have in the past been covered under this warranty. My truck has just over 50,000 miles on it. The dealer says I need new front ball joints, the manifold is cracked and is leaking. The right front hub is frozen and the vaccum for the 4 wheel drive isn't working. This is what the dealer says. The manifold is warped which is causing pressure on the bolts to break, which is why it needs to be replaced. Premier Dealer serices says it's from the corrosion of the bolts yet the bolts in question are where the manifold is warped. The right front hub is frozen. Premier says it's not covered. The hub is covered but the lock on the hub isn't. Go figure. Problem with that statement is that I have had two hubs replaced under this warranty from Premier. Now they say it's not covered and they have no other previous claims for it. Then they are saying that the vaccum for the 4 wheel drive isn't covered because of the ball joints. When the ball joints are replaced that have to replace the seals on the vaccum, which in turn aren't covered.
After Premier sent an adjuster to the dealership, they denied the claim and refused to give an explanation to the dealer. My assumtion on that is that the dealer would have laughed in there face. I also talked with an outside mechanic about these problems and why they weren't covered, he also said one shouldn't have anything to do with the other meaning the ball joints and the vaccum. I asked Premier to resend the adjuster to the dealer so i can hear their explanation along with the dealers counter argument. They refused. Someone is lying to avoid paying this claim and it's not my dealer. They are outstanding with service and wouldn't go to anyone else.
This company are snakes and will find any reason whatsoever to avoid paying out. They are liars and scammers. AVOID AT ALL COSTS and get an extended warranty through your dealer. It might cost more but it's well worth it.
James
Worcester, Massachusetts
U.S.A.
This report was posted on Ripoff Report on 03/28/2007 12:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/premier-dealer-services/san-diego-california-92193-3880/premier-dealer-services-ripoff-misrepresented-contract-wont-cover-warranteed-parts-san-di-241198. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 UPDATE Employee
Premier Dealer Services is an Administrator.
AUTHOR: Anonymous - (U.S.A.)
SUBMITTED: Monday, March 02, 2009
I'm curious about the warranty you are describing because Premier Dealer Services is just an administrator. Warranty companies hire Premier Dealer Services to adjudicate claims. They handle claims for many, many different warranty companies.
So, are you sure you have a warranty with them or did they just handle your claim?
Also, they do not send out adjusters. They do however, send inspectors. There third party inspection company that is used, usually one that is availble in that area. The inspector is not allowed to discuss their findings with the dealer. They only report and photograph the mechanical failure in question, and submit that to the claims department. The final determination is made by the adjusters in the claims department.
The extended warranty that you recommend people buy through their dealer, many are adjudicated by Premier Dealer Services. Primarily, that's who sells the extended warranties, dealerships.
It is the duty of the consumer to know what they are purchasing and signing. In my experience, the delaerships and companies who sell these warranties don't know what is actually covered. Then when it comes time to file a claim, it ends up being denied because they did not follow what was written in the warranty.
Most warranties require verifiable service history and are part specific. If a part is not listed for coverage it will not be covered. If you do not have verifiable service history, and your warranty requires it, your claim will be denied. Whatever you may have been told in a sales office at the time of purchase, will always be trumped by what is in writing on your warranty.
If you want to know specifically why your claim was denied, first read your warranty, if you are still not clear, speak to someone that can go over your claim with you.
Related Reports
07:08 AM
11:49 AM
06:13 PM
10:41 PM
10:37 PM
09:59 AM
12:36 PM
11:39 AM
New 
Updated Rebuttal 
Photo 
Advertisers above have met our
strict standards for business conduct.
