Presto Logistics Misleading and Deceptive Business Practice Calabasas California

 Presto Logistics moved me from Canton, GA to Newbury Park, CA in June 2013. Presto Logistic Customer Representative made false statements in regards to the loss and damage coverage included in the Bill of Lading for my move. Presto Logistic included packing charges of $1,200 for my move. These charges included the professional packing of my big screen television, a framed football jersey, a framed autographed guitar, and various large pictures. I was told that $150 of the $1200 packing charges was to have my big screen television professionally wrapped by Presto Logistics. I was told during the packing of the television that if it was damaged it would be replaced. I was also told on the day of delivery when it was unpacked and discovered to have been damaged that Presto Logistics would be replacing my television because I paid the fee to have it professionally packed. Based on following Presto Logistics claim procedure none of the statements made by Presto Logistic employees was truthful. The claim company, Moving Claims.Net told me I am only entitled to $88 for my losses and damages from the move.

It is clear that none of the information provided by anyone at Presto Logistics was truthful or valid. I was deliberately misled by Presto Logistic staff and management about the loss and damage coverage that was in place for my move. Had it been clearly explained to me that if my big screen television was damaged I would be getting $0.60 per pound of the weight of the television I would have asked for more coverage. To charge a customer $150 to professionally pack a television, tell them the fee insured that if it was damaged it would be replaced, and then to offer $88 as compensation is criminal. Presto Logistics will not return my phone calls so based on this unfair business practice I have submitted a claim with the Better Business Bureau in the hopes of resolving this issue in a fair and equitable manner.